Wellness Coordinator Customer Relations & Scheduling

MARIEA KIRKMAN

916-***-**** ***********@*****.*** LinkedIn: linkedin.com/in/mariea-k-kirkman-7a4b14ba

PROFESSIONAL SUMMARY

Customer service professional with a strong background in telephone support, customer relations, scheduling, CRM, problem resolution, and customer retention. Experienced in handling customer inquiries, documenting interactions, coordinating appointments, resolving concerns, and providing professional service in fast-paced environments. Known for patience, reliability, accuracy, and building positive customer relationships. Typing speed: 63 WPM with 0 errors.

CORE SKILLS

Inbound & Outbound Customer Service

Telephone Customer Support

Customer Account Assistance

Customer Inquiries & Problem Resolution

CRM & Customer Documentation

Appointment Scheduling

Customer Follow-Up

Customer Retention

Data Entry & Records Management

Conflict Resolution

Payment & Transaction Processing

Microsoft Office 365

Multi-Tasking & Prioritization

Professional Communication

63 WPM • 0 Errors

PROFESSIONAL EXPERIENCE

HOME CARE PROVIDER / ADMINISTRATIVE SUPPORT

IHSS June 2018–Current Position

Communicate regularly with healthcare providers, service providers, and other professionals to coordinate appointments and services.

Manage frequent scheduling changes, appointments, transportation, errands, and time-sensitive responsibilities.

Maintain accurate records and information while managing multiple priorities.

Provide dependable, patient, and professional assistance while responding to changing needs and questions.

OWNER LOYALTY & CUSTOMER RELATIONS MANAGER

Future Nissan of Roseville July 2021 – August 2025

Managed ongoing customer relationships and provided personalized support throughout the vehicle ownership experience.

Responded to customer questions, concerns, and service needs by phone and other communication channels.

Used CRM systems to document customer interactions, track follow-up activities, and maintain accurate customer information.

Conducted customer follow-up and satisfaction outreach to identify concerns and improve customer retention.

Resolved customer complaints professionally and coordinated with sales and service departments to address issues.

Assisted customers with questions regarding payments, service, appointments, vehicle ownership, and dealership processes.

Handled customers who were frustrated or confused with patience, professionalism, and strong problem-solving skills.

Managed a high volume of customer interactions while maintaining accurate documentation and timely follow-up.

Ranked #15 among 192 stores in the region in my position for three consecutive years.

CUSTOMER SERVICE REPRESENTATIVE

Kniesel’s Collision May 2021 – July 2021

Answered incoming customer calls and scheduled repair appointments.

Assisted customers with questions regarding repair appointments, vehicle status, and service processes.

Communicated repair updates and information clearly and professionally.

Documented customer information and maintained accurate records.

Handled customer concerns and helped resolve issues in a fast-paced environment.

Processed transactions and supported daily customer service operations.

CUSTOMER SERVICE REPRESENTATIVE / SCHEDULING COORDINATOR

Energy Relief Squad June 2020 – May 2021

Answered incoming customer calls and scheduled service appointments based on customer needs and availability.

Confirmed appointments and maintained accurate customer records.

Responded to scheduling questions, changes, and customer concerns.

Communicated professionally with customers while coordinating multiple appointments and schedules.

Managed a high volume of calls, scheduling requests, and competing priorities.

Provided timely follow-up and ensured customers received accurate information.

CUSTOMER SERVICE & SALES ASSOCIATE

The UPS Store October 2019 – June 2020

Provided face-to-face and telephone customer service for shipping, printing, mailbox, document, and business services.

Answered customer questions and recommended appropriate services based on individual needs.

Processed cash and credit transactions accurately.

Assisted customers with specialized document and business services.

Maintained customer information and supported daily store operations.

California Certified Fingerprint Technician.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT / MARKETING SUPPORT

Intero Real Estate Services August 2019 – September 2019

Served as the front-desk receptionist and first point of contact for clients, agents, and visitors, providing professional and welcoming customer service.

Answered incoming telephone calls, responded to questions, and directed calls and inquiries to the appropriate staff members.

Assisted administrative requests, client communications, and daily office operations.

Maintained accurate records, organized files, and entered information into office systems.

Prepared documents, marketing materials, and correspondence while ensuring accuracy and attention to detail.

Supported multiple real estate offices and effectively managed changing priorities and competing requests.

Communicated professionally with clients and staff while handling sensitive and time-sensitive information.

Lyft

Driver June 2018 – June 2019

Provided professional customer service while transporting passengers safely and efficiently.

Communicated with customers regarding pickup locations, destinations, timing, and service questions.

Used technology and mobile applications to manage schedules, routes, customer information, and trip details.

Maintained a professional and positive customer experience while working independently.

LEAD MARKETING MANAGER / RECEPTIONIST

H&R Block December 2017 – April 2018

Served as a professional first point of contact for customers and office visitors.

Answered customer questions and directed customers to appropriate resources.

Managed customer communications, appointments, and front-office responsibilities.

Coordinated marketing activities and customer outreach supporting 21 locations.

Maintained accurate information while managing multiple requests and deadlines.

CUSTOMER SERVICE REPRESENTATIVE

Fry’s Electronics November 2016 – July 2017

Assisted customers with purchases, returns, product questions, and service concerns.

Resolved customer issues professionally and efficiently.

Processed cash and credit transactions accurately.

Provided personalized customer service in a busy retail environment.

EDUCATION

Sierra College — Associate Degree in Business Administration, In Progress

Trend Business College — Professional Office Administration Certificate

West Albany High School — High School Diploma

CERTIFICATIONS & TRAINING

California Vehicle Verifier License • California Certified Fingerprint Technician • Financial Peace University Personal Finance • Typing Evaluation: 63 WPM, 0 Errors • Business Writing & Professional Communication • Conflict Management Skills • Exceptional Assistant Training

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