Security & Customer Service Professional

EF ELIZABETH FENNELL

*.*******@***.*** (***)***,*368 Valencia, CA 91553

SKILLS Perfectionist

Customer service

Problem-solving

Fast learning multitasker

Work great under pressure &

likes a challenge

Punctual

Team leader & Team player

Adaptive strategic thinker &

learner

WORK HISTORY Security Officer CSC Security - Los Angeles, CA 01/2023 - 01/2024 Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties

Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. Problem Solver Amazon - 4178 W Temple City Blvd 02/2019 - 11/2023 Increased efficiency and performance by monitoring team member productivity and providing feedback.

Conducted root cause analysis on recurring problems and developed long-term solutions that prevented future occurrences. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Delivered prompt service to prioritize customer needs. Corrected errors, damaged packages & find lost packages Caregiver IHSS - Lancaster 01/2019 - 09/2023

Helping patient with their daily living activities and health concerns like On a typical day, a carer may spend time doing many different things. They might help their patient bathe and groom themselves. They might also plan and cook meals, do the dishes, go shopping for groceries, and help their patients take medication. Ultimately, the tasks that a carers performs are determined by the needs of the patient.

Mail Handler Postage One 04/2018 - 12/2019

Loaded letters onto processing equipment, removed unprofessional letters and maintained continuous sorting feed.

Weighed letters and packages and calculated costs based on classification, weight, and destination.

Used automated mail processing equipment to sort and collate mail. Sorted and placed mail into post office boxes.

Responded to all inquiries from the general public in a prompt and professional manner.

Scanned packages,sort inventory & check inventory Sales Associate Goodwill 01/2017 - 06/2017

Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.

Skillfully prepared merchandise for distribution and placement across sales floor.

Developed positive customer relationships through friendly greetings and excellent service.

Represented the brand and company professionally to drive store revenue.

Reported incidents to management.

Sources hard to find items at other store locations to meet customer needs.

Organized racks and shelves to maintain visual appeal of the store. Monitored entrances, exits and fitting rooms for signs of thief Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction score.

EDUCATION Fairfax Senior High School, Los Angeles, CA 2015 High School Diploma

CERTIFICATIONS Forklift,Hazmat,OSHA

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