Administrative & Customer Service Operations Leader

ALEXANDRIA A. AROWORA

ADMINISTRATIVE OPERATIONS • CUSTOMER SERVICE LEADERSHIP • EVENT & PRODUCTION OPERATIONS 15+ years of people, process & operations experience, supported by nearly 30 years of progressive hands-on event and creative production experience. Background spans team leadership, customer service, intake, quality assurance, records, scheduling, production coordination, vendor/talent support and entertainment operations. Organized, adaptable and comfortable owning responsibilities independently in fast-moving environments. Los Angeles, CA 213-***-**** ****.*******@*****.*** Open to Remote Opportunities Relocating to Atlanta, GA Customer Service Leadership Intake & Placement Quality Assurance Records & Data Written Client Support Scheduling Vendor & Talent Coordination Payment Processing Booking Operations Production Coordination Event & Creative Operations Independent Work CAREER EXPERIENCE CURRENT & RECENT

Customer Service Team Lead Futuredontics / 1-800-DENTIST Approx. March 2016 - September 2017 Culver City, CA Led customer-service operations; verified caller information, maintained records, reviewed eligibility, matched consumers with dental providers and supported escalated service needs. Customer Service Operator Glidewell Dental Lab

September 2017 - March 2018 Irvine, CA

Verified account and dental-case information, completed data entry, processed credit-card payments and provided production-status updates.

Associate Producer ICHO Group - The TERRELL Show February 2021 - April 2021 Atlanta, GA

Supported production coordination and execution for Terrell Grice's music-based celebrity interview series in a fast-moving digital production environment.

Event Production & Creative Operations Party Extravaganza Approx. 1997 - Present Los Angeles, CA

Progressive hands-on experience in event decorating, balloon decor, centerpieces and floral arrangements, event strategy, vendor/talent coordination and clerical support.

Intake, Quality Assurance & Administrative Support Fred Jefferson Memorial Foster Care Agency Approx. 2008 - 2016 Gardena, CA

Supported foster-care intake and placement, confidential files, reception, QA/compliance records, foster-parent training, home inspections and tutoring.

Worship & Music Department Manager Antioch Church of Long Beach Approx. 2014 - March 2024 Long Beach, CA

Managed rotating teams, staffing, schedules, rehearsals, weekly services, communications and outside events for approximately 10 years.

Original Choir Member / Professional Vocalist Sunday Service Collective January 2019 - September 2022 Domestic & International Worked in a high-profile production environment requiring confidentiality, collaboration, rapid adaptation, detailed direction and demanding travel schedules.

Caregiver Vision Life

August 2025 - Present

Provide dependable direct-care support while managing routines, observations, sensitive information and independent responsibilities. Artist Manager / Booking & Operations DJ Pure

March 2026 - Present Remote

Manage inquiries, client follow-up, calendars, contracts, deposits, balances, travel, event logistics and booking documentation. Music / Worship Department Manager Brister Baptist Church September 2025 - December 2025 Compton, CA

Coordinated personnel, rehearsals, schedules, communications and special-event logistics.

EDUCATION

Antioch School of Ministry

Graduate, 2016

Washington Preparatory High School

Diploma, 2007

SELECTED CREATIVE CREDITS

Recording: Kanye West - Jesus Is King, Donda; SZA - SOS. Major live-production experience: Grammy Awards, BET Awards and American Music Awards.

WHAT I BRING

A rare combination of customer service, human-services administration, team leadership, event production and creative operations - with the ability to communicate professionally, learn quickly and keep complex work moving.

ALEXANDRIA A. AROWORA ADMINISTRATIVE OPERATIONS • CLIENT SERVICES • TEAM LEADERSHIP

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