Meter Services & Data Center Electrical Operations Supervisor

WILL DENT • SUPERVISOR, METER SERVICES

WILL DENT

METER SERVICES • FIELD OPERATIONS • ELECTRICAL TROUBLESHOOTING • CUSTOMER SERVICE PROFESSIONAL SUMMARY

Electrical and Field Operations Technician with experience in utility meter services, meter testing, electrical troubleshooting, customer service, and critical facility operations. Former Pepco Meter Technician experienced in responding to high-bill concerns, testing meters, conducting residential electrical assessments, and identifying potential service limitations. Current Data Center Engineering Operations Technician experienced with critical electrical infrastructure, preventive maintenance, CMMS work orders, contractor coordination, equipment readings, and 480V systems. Strong communicator with hands-on field experience, a safety-first approach, and the ability to troubleshoot problems and support employees and contractors in fast-paced environments.

CORE SKILLS

• Meter Services & Testing • ERT/AMR Operations • Meter Reading

• Electrical Troubleshooting • Field Operations • Customer Service

• Electrical Diagnostics • Safety & Compliance • Preventive Maintenance

• Contractor Coordination • Team Support • Emergency Response

• Work Orders & CMMS • Data Collection • Technical Documentation

• Excel • Root Cause Analysis

PROFESSIONAL EXPERIENCE

DATA CENTER ENGINEERING OPERATIONS TECHNICIAN — TANDYM

• Operate and maintain critical mechanical and electrical infrastructure supporting data center operations and high-availability environments.

• Perform troubleshooting and root-cause analysis of facility and rack-level electrical/mechanical events while working within established SLAs.

• Trained to work around 480V electrical systems and critical power infrastructure.

• Perform preventive and limited corrective maintenance on battery systems, Rack PDUs, Rack ATS equipment, and other electrical infrastructure.

• Take daily readings of mechanical and electrical equipment and communicate operational data to Senior Engineers for performance and metrics reporting.

• Create, update, and close CMMS work orders, work authorizations, and maintenance documentation.

• Conduct facility walkthroughs to identify equipment conditions, potential issues, and maintenance requirements.

• Supervise and coordinate contractors performing maintenance and service work.

• Follow established electrical, safety, and critical-environment procedures when working around energized and critical equipment.

• Use Excel and computer-based systems for documentation, tracking, reporting, and data entry. PEPCO — METER TECHNICIAN

• Responded to customer concerns involving high electrical bills and suspected meter issues.

• Performed electrical meter testing to determine whether meters were operating accurately and within expected parameters.

• Conducted customer home walkthroughs after meter testing to identify potential causes of increased electrical consumption.

• Evaluated thermostat connections, older appliances, electrical equipment, and overall electrical usage.

• Identified electrical service limitations and recommended appropriate service upgrades when existing infrastructure could not adequately support customer demand.

• Applied electrical troubleshooting and diagnostic techniques to isolate potential causes of customer problems.

• Explained technical findings to customers in a clear and professional manner while maintaining accuracy and adherence to electrical procedures. ADDITIONAL TECHNICAL EXPERIENCE

Residential electrical wiring and troubleshooting • HVAC troubleshooting and maintenance • Equipment diagnostics • Preventive maintenance • Drywall installation and repair • Customer service and field-based problem solving CERTIFICATIONS & TRAINING

Universal EPA 608 HVAC Certification • Level 5 Drywall Certification • 480V Electrical Systems Training

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