Remote Employment Program Representative

Idyllwild, USA, ***** • **********@*****.*** • linkedin.com/in/maria-cadena-728a10335/ • 619-***-****

MARIA CADENA

Employment Program Representative

PROFESSIONAL SUMMARY

Dynamic Employment Program Representative with a proven track record at the State of California, excelling in data analysis and project management. Recognized for enhancing veteran employment initiatives and achieving a commendable compliance rating. Adept at cultivating relationships and delivering exceptional customer service, ensuring alignment between workforce supply and demand.

EMPLOYMENT HISTORY

EMPLOYMENT PROGRAM REPRESENTATIVE

State of California Sacramento, CA

Assisted employers in identifying and fulfilling staffing needs through strategic talent sourcing, job matching, and customized recruitment support.

WORK STUDY INTERN - MEDICAL ADMINISTRATION

Temecula Veterans Center Menifee, CA

Uncovered potential fraudulent claims and false statements, referring cases to the Investigation Division for further review and possible prosecution.

Prioritized services for veterans and managed efforts with the Employer Advisory Council (EAC) to support veteran employment initiatives.

Promoted EDD programs by providing high-quality customer service, job search workshops, and personalized career counseling to unemployed individuals through America's Job Center of California (AJCC). Conducted comprehensive eligibility interviews for Unemployment Insurance (UI) claims, gathering critical information from claimants, employers, and relevant third parties. Resolved complex eligibility issues and rendered decisions regarding claimant benefit status, providing clear communication to both claimants and employers.

Coordinated with individuals in filing UI claims, explaining procedures, and clarifying rights and responsibilities under the Unemployment Insurance Program.

Delivered tailored employment services to specialized populations, including veterans, individuals with disabilities, minorities, and justice-involved individuals, in compliance with federal and state regulations. Offering frontline support to veterans by scheduling, tracking, and documenting medical appointments, ensuring seamless experience across multiple points of care.

Collected and reviewed medical records to establish new patient accounts for disability claims and ongoing care, while utilizing specialized scheduling and tracking systems for efficient case management. Coordinated pre-appointment activities by contacting patients via phone and email, gathering essential file histories, and preparing documentation for counseling sessions.

Verified accuracy and completeness of submitted forms, maintained detailed tracking logs, and generated case files for timely processing.

Streamlined administrative workflows using advanced skills in spreadsheets and database management, while sustaining patient records and performing data entry using Microsoft Office Suite. Contributed to a culture of accountability and confidentiality by training new team members on information handling protocols and compliance standards.

Offered high-quality customer service through front desk reception, appointment coordination, patient follow-ups, and thorough documentation of all inquiries and interactions. Provided sensitive documentation to the Director as part of Patient Assessment process, while adhering to HIPAA and DoD regulations and leveraging appropriate Release of Information (ROI) protocols. FINANCE SECRETARY

Bell Mountain Middle School PTSA Menifee, CA

MEDICAL & OPERATIONS COORDINATOR DIESEL MECHANIC United States Navy Various Locations

SKILLS

Healthcare administration, Data analysis, Project management, HIPAA compliance, Patient care coordination, Database management, Event planning, Financial management, Team leadership, Medical records management, Customer service, Travel coordination.

LANGUAGES

Spanish (Highly proficient).

Recorded financial transactions in ledgers, documented receipt numbers, and checked payees and transaction amounts to sustain financial records.

Secured $15K+ in matching funds and donations through targeted fundraising efforts and community engagement initiatives.

Executed successful semi-annual and annual audits by maintaining organized and audit-ready documentation, consistently passing all program inspections.

Recognized as Subject Matter Expert (SME) in financial reconciliation, while devising and preparing detailed monthly financial reports using Microsoft Excel.

Managed financial transactions by processing deposits and withdrawals, ensuring accurate record-keeping. Provided expert guidance on recruitment and placement across various professional, administrative, technical, and clerical roles.

Maintained comprehensive personnel logs, rosters, and status boards using advanced presentation software, while authoring and delivering weekly medical status briefs to senior leadership. Directed Defense Travel System (DTS) accounts for organization and approved employee travel requests in compliance with Department of Defense regulations.

Led training and progression database to track certifications and ensure compliance with deadlines for all service members within the unit.

Earned 'Commendable' rating in all fiscal year compliance audits, demonstrating exceptional adherence to regulations. Achieved less than 1% deficiency rate through timely and precise daily reporting to higher headquarters by submitting accurate personnel accounting and strength reports for over 180 personnel. Assumed multiple leadership roles in Active and Naval Reserves, overseeing and assigning daily tasks and projects to ensure timely completion of administrative and medical processing for personnel. Coordinated logistics for personnel training sessions, ensuring all resources were available and schedules were adhered to.

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