Operations & People Leadership (Regional/Branch)

Summary

Dear Hiring Manager,

I am writing to express my interest in a Branch, Office, Regional, or Operations Leadership opportunity within your organization. I bring a diverse background in operational management, recruitment, human resources, team development, production management, and process improvement, with a consistent focus on strengthening operations, improving performance, and supporting sustainable organizational growth. Throughout my career, I have led and supported operational functions by developing efficient workflows, improving communication, managing teams, and identifying opportunities to increase productivity and accountability. I am known for quickly assessing operational needs, solving challenges, and implementing practical strategies that improve efficiency and overall performance.

My experience also includes key human resources functions such as recruitment, interviewing, onboarding, training, employee relations, performance management, and workplace compliance. I take a hands-on approach to developing high-performing teams through clear expectations, effective training, coaching, and accountability. I am highly organized, proactive, and solutions-focused, with the ability to manage multiple priorities while maintaining professionalism and attention to detail. I am motivated by opportunities to strengthen operations, develop people, improve processes, and contribute to organizational growth. I am particularly interested in organizations that value integrity, leadership, professional development, and continuous improvement. I am confident that my broad operational experience, leadership capabilities, and human resources background would allow me to make a meaningful contribution to your organization. Thank you for your time and consideration. I am authorized to work in the United States for any employer and am open to relocation. I would welcome the opportunity to discuss how my experience and leadership approach can support your organization’s goals.

Sincerely,

Melissa A. Soto

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Human Resources /Regional Operational Manager

DLA&M LLC / Capital Trucking • PA-Remote

June 2024 to June 2026

Human Resources / Regional Operations Manager

DLA&M LLC / Capital Trucking – Pennsylvania (Remote) January 2017 -2021- 2026

• Serve in a dual-role capacity as both Human Resources Manager and Regional Operations Manager, overseeing HR functions and multi-site operational performance.

• Lead all HR compliance efforts in alignment with federal and state labor laws, including hiring practices, employee relations, and regulatory reporting.

Melissa Soto

MULTI-INDUSTRY BUSINESS LEADER OPERATIONS SALES HR RECRUITMENT BUSINESS DEVELOPMENT

+1-689-***-**** / ****************@*****.*** / Saint Cloud, FL 34771

• Manage end-to-end HR processes: recruiting, onboarding, orientation, employee training, and performance management.

• Oversee payroll processing, timekeeping systems, and benefits administration across multiple locations.

• Develop and implement strategic plans that align with organizational goals and enhance operational efficiency.

• Supervise office functions including purchasing, accounting coordination, vendor relations, and internal marketing initiatives.

• Coordinate and support interdepartmental communication to drive performance, productivity, and employee engagement.

• Maintain strong relationships with clients and business partners to ensure satisfaction and long-term collaboration.

• Lead cross-functional teams and manage remote staff to ensure standardized procedures and consistent performance across regions.

Branch Manager/Business Development Manager

Labor Staffing, Inc. • Orlando, FL

April 2021 to April 2024

• Directed daily operations of branch office, leading a team of recruiters and administrative staff to meet organizational goals and performance benchmarks.

• Developed and executed long-term strategic staffing plans, overseeing all aspects of recruiting, hiring, training, and performance management.

• Set staffing targets and implemented processes to ensure recruitment goals were consistently met or exceeded.

• Generated new business through proactive marketing, networking, and client outreach efforts—building brand awareness and expanding the company’s footprint in a competitive market.

• Cultivated strong client relationships by conducting regular meetings, understanding workforce needs, and delivering tailored staffing solutions.

• Negotiated and closed new business deals, consistently meeting or exceeding sales targets and contributing to year- over-year revenue growth.

• Oversaw financial performance including budgeting, sales forecasting, and profit margin analysis—ensuring alignment with company objectives.

• Independently managed a virtual branch in Atlanta, GA, while leading and supporting a team of remote recruiters across regions.

• Promoted a culture of accountability, high performance, and customer service excellence across all managed teams. Branch Manager/Business Development Manager

Staff Zone Staffing • Orlando, FL

August 2019 to November 2020

• Managed the full operations of a high-volume staffing agency branch, overseeing daily dispatch of 75 to 135 employees to client job sites.

• Supervised and supported office managers, recruiters, and administrative staff, ensuring smooth workflow across departments.

• Directed all aspects of Human Resources including recruitment, onboarding, employee relations, and payroll processing.

• Oversaw accounts management and client service, maintaining strong relationships with existing clients to ensure continued satisfaction and retention.

• Actively worked in the field to generate new business, secure bids, and expand the client base through strategic outreach and networking.

• Led the sales process from initial contact to closing deals, while ensuring competitive pricing and compliance with labor regulations.

• Handled administrative responsibilities such as audits, invoicing, and reporting to ensure operational accuracy and compliance.

• Developed and implemented strategies to improve efficiency, increase placements, and boost branch profitability. Account Representative Manager

Daniels Insulation/ Hastings Garage Doors • Orlando, FL May 2016 to August 2019

• Managed key accounts for commercial and residential construction clients, acting as the main point of contact for service coordination, bid management, and contract execution.

• Oversaw client relations and service delivery from initial contact through project completion, ensuring satisfaction and repeat business.

• Pitched bids and proposals, negotiated contracts, and collaborated with internal teams to align project delivery with client expectations.

• Served as an on-site and administrative inspector, ensuring compliance with project specs, safety standards, and construction timelines.

• Worked closely with contractors and stakeholders, reviewing blueprints, managing construction workflows, and ensuring job readiness.

• Handled customer service responsibilities (CSR), scheduling, and issue resolution, leveraging CRM systems for efficient client management.

• Supported project coordination through detailed documentation, real-time communication, and cross-functional collaboration.

Production Manager

QVC DISTRIBUTION • Lancaster, PA

August 2010 to March 2016

• Oversee daily manufacturing, production, warehouse, and distribution operations to maximize efficiency.

• Lead and develop production teams while maintaining high safety, quality, and performance standards.

• Manage production schedules, inventory, materials, and shipping to meet customer demands and deadlines.

• Analyze productivity, labor costs, equipment performance, and KPIs to drive operational improvements.

• Resolve production issues and implement process improvements to reduce waste, downtime, and inefficiencies.

• Collaborate with purchasing, warehouse, logistics, and management teams to maintain seamless operations.

• Enforce OSHA compliance, safety procedures, quality standards, and accurate production documentation.

• Drive employee development through coaching, performance management, hiring, and training initiatives. Operations Area Manager

Walmart • Lancaster, PA

February 2001 to August 2010

• Managed front-end operations and served as key holder, overseeing registers and training front-line staff.

• Delivered high-level customer service by resolving issues and ensuring customer satisfaction.

• Led hiring, recruiting, and onboarding efforts, as well as store marketing initiatives.

• Partnered with the cash office and management team to drive revenue growth and operational improvements. Education

Business and general studies (High school diploma) JP McCaskey high School • Lancaster, PA

September 1997 to June 2021

Upper secondary education

Skills

Microsoft Word Workforce development Logistics Full cycle recruiting Leadership Staffing management Employment & labor law Team training High volume recruitment Teamwork Workforce management Business development within manufacturing Operations management Management Microsoft Excel ATS Increasing revenue Manufacturing Recruiting Contractor management Supervising experience Profit & Loss statement Team development Business development Safe work practices Human resources management Team building Employee retention Team leadership Sales management Territory management Microsoft Office Workforce planning strategy Microsoft Outlook Budgeting Team management Time management Talent acquisition . Computer literacy

Languages

English • Expert

Bilingual

Spanish • Fluent

Certifications

Professional in Human Resources (PHR)

Driver's License

Additional information

SKILLS

Leadership & Operations

• Office & Operations Management

• Retail & Branch Management (10+ years)

• Warehouse & Inventory Management (10+ years)

• Team Leadership, Recruitment & Training

• Process Improvement & Workflow Optimization

Customer Service & Sales

• Customer Service Excellence (10+ years)

• Sales Support & Retail Sales (10+ years)

• Influence & Negotiation (Proficient)

• Business Development Support

• Call Center Operations

Administrative & Financial

• Administrative Support

• Accounts Receivable

• Data Entry & Records Management

• Reception & Front Office Operations

Technology & Systems

• Microsoft Office Suite (Word, Excel, PowerPoint)

• CRM Systems (SAP)

• Reporting & Documentation

Communication & Professional Skills

• Strong Communication & Interpersonal Skills

• Bilingual (English/Spanish)

• Problem Solving & Analytical Thinking

• Time Management & Multitasking

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