Positive Retail & Customer Service Support
Resume:
SELEST
LYONS
*******@*****.***
Phoenix, AZ 85008
For the past 2 years, I have worked as an independent contractor with seasonal jobs such as an Ulta Beauty beauty advisor. Demonstrating strong analytical, communication, and teamwork skills within every company. Including proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop my professional skills. Bringing a positive attitude and commitment to continuous learning and growth.
Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for my reliability, versatility, and strong work ethic.
PERSONAL SUMMARY
SKILLS
• Effective problem solver
• Computer skills
Organizational and creative
abilities
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• Training experience
• Cash handling
• Time management
• Attention to detail
• Critical thinking
• Multitasking abilities
• Interpersonal communication
• Adaptability and flexibility
South Mountain Community College
Phoenix, AZ • Expected in 05/2028
Associate's Degree:
Entrepreneurism And Business
Management
Phoenix Indian Center
Phoenix, AZ • 05/2016
High School Equivalency
Graduated early.
EDUCATION
CERTIFICATIONS
Food Handlers Arizona
certification
•
• Title 4 Arizona certification
Instawork - Independent contractor
Tempe, AZ • 04/2024 - Current
Ulta Beauty Inc. - Beauty Advisor
Scottsdale, AZ • 11/2025 - 01/2026
Amazon.com LLC - Customer Service Agent
Tempe, AZ • 10/2020 - 08/2022
LGC Hospitality - Server/Cashier/Bartender
Tempe, AZ • 10/2018 - 03/2021
WORK HISTORY
Work independently with numerous businesses where I am able to choose my own work schedule. My responsibility is to complete the assignments for every particular role such as cashier, stocker, helper, etc. This has helped to continue and sustain my professional skills.
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A retail associate which consisted of greeting, merchandising and sales. Educated customers on current beauty trends and sales to improve satisfactory for business and customers. As an sales representative I guided customers in understanding Ulta Beauty membership and credit card rewards, improving their shipping experience and maximizing their savings. As a greeter I enhanced peoples experience by warmly welcoming every customer or guest that walks in. Merchandising included inventory, restocking and helping provide assistance for demand by quickly locating products.
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Coordinated logistics as a Driver and Customer Support agent. I assessed optimal routes for drivers, reassigning packages promptly in response to delays. Proactively anticipate delivery times, ensuring customer expectations are met. Manage high volumes of inbound and outbound calls efficiently, addressing customer needs, providing solutions, and maintaining detailed records in our call center database.
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Engaged in numerous events, spanning from charitable initiatives, business functions, and celebratory occasions. Delivering memorable experiences by ensuring a seamless flow attending to the diverse needs of guests. Contributing to guests' overall satisfaction.
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HMSHOST; Sky Harbor Airport - Cashier/Bartender
Phoenix, AZ • 10/2018 - 02/2020
Forever 21 - Sales Associate
Phoenix, AZ • 02/2017 - 10/2018
Match Cuisine & Cocktail - Front Desk Agent
Phoenix, AZ • 10/2016 - 01/2017
Social Media Marketing - Promoter
Scottsdale, AZ • 03/2014 - 01/2016
Greeted and informed guests about our food and beverage offerings while facilitating a positive customer experience. Accommodated guests in their purchases, ensuring a personalized and satisfactory encounter. Conducted standard front-of-house duties, including cleaning, stocking, and organizing merchandise, to maintain a well- organized and inviting environment.
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Organized and stocked merchandise, ensuring proper inventory levels. Uphold cleanliness standards to enhance the overall presentation of the space. Provide attentive customer service, accommodating and assisting customers as needed.
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Welcomed and seated customers while managing reservations and processing phone orders with a customer-focused approach.
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Served as a promotional model for advertisement in the Phoenix area. I helped expand clients businesses with new potential customers through online advertisement and in-person events. Developing the businesses for more opportunities. I assumed the role of an event coordinator for local functions throughout the valley, organizing public relations activities to enhance brand presence and community engagement.
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