Remote Customer Service & Virtual Support Specialist

Quwanna Harris

Orlando, FL 407-***-**** *********@*****.***

Professional Summary

Dependable and motivated Customer Service and Virtual Support professional with over 5 years of experience in customer service, administrative assistance, and data entry. Skilled at handling high call volumes, resolving issues efficiently, and providing top-tier service in fast-paced environments. Excellent communication, multitasking, and organizational skills, with a proven ability to work independently in remote settings. Seeking remote opportunities in customer service, call center, or virtual assistant roles.

Key Skills

Customer Service & Support, Call Center Operations, Data Entry & Record Management, Virtual Assistant Tasks, Scheduling & Email Management, Microsoft Office & Google Suite, CRM & Ticketing Systems, Problem Solving & Multitasking, Remote Communication Tools (Zoom, Teams), Empathy & Active Listening, Typing 50+ WPM, Strong Attention to Detail Professional Experience

Customer Service Representative Safelite AutoGlass — Orlando, FL (Feb 2021 – Apr 2024)

• Handled over 400 customer calls weekly, providing professional assistance for auto glass repair and replacement.

• Scheduled service appointments and coordinated with technicians and dispatchers.

• Delivered exceptional customer experience through empathy, active listening, and clear communication.

• Maintained detailed documentation of customer interactions and service outcomes. Master Grill Operator Waffle House — Orlando, FL (Apr 2017 – Present)

• Supervised and trained team members to uphold high-quality food and service standards.

• Monitored kitchen efficiency, improved workflows, and ensured compliance with company policies.

• Provided excellent customer service while managing busy meal rushes in a fast-paced environment. Guest Service Associate RaceTrac Petroleum, Inc. — Orlando, FL (Sep 2019 – Feb 2020)

• Provided cashier and customer service support in a high-traffic retail setting.

• Maintained store presentation, restocked merchandise, and handled cash transactions accurately. 3rd Key Supervisor Dollar General — Orlando, FL (Mar 2008 – Jun 2009)

• Supervised daily operations and supported a 6-member team to achieve sales goals.

• Managed inventory, merchandising, and cash handling while ensuring excellent customer experiences.

Education

High School Diploma St. James Academy — Coral Gables, FL (2004) Certifications & Licenses

• Food Handler Certification

• Valid Driver’s License

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