Customer Service Admin Virtual Assistant

LOVELY REBULA

Customer Service/Admin VA, ADVANCED

VA working from (Philippines)

Detail-oriented worker with experience in Appointment Setting and Admin Assistant with a. Strong customer service and communication skills.

What makes you stand out?

I always work with Integrity and professionalism. I expressed my dedication and accept work critic to improve myself and my working etiquette. I always prepare and its easy for me to adopt for innovation and new knowledge and trainings.

Availability:

40 hours 10AM - 8PM EST

Skills and Software:

1. Customer Service (12 years)

● Gmail (12 yrs.)

● Dropbox (2 mos)

● Skype (8 yrs.)

● Slack (3 yrs.)

● Citrix (6 yrs)

● SAP (3 yrs)

● CID (2 yrs)

● Fresh Desk (3 mos)

● Zendesk (6 mos)

● Hubspot (3 mos)

2. Appointment Setter - (1 yr)

● Google Spreadsheet (2 yrs.)

● Calendar Management (1 yrs)

● Whatsapp (3 yrs)

● Inside Sales (1 yr)

● Google Hang out (1 yr)

3. Admin Assistant/Concierge - (6 months)

● Kashmoo (6 mos)

● Slack (3 yrs.)

● Docusign (6 mos)

● Google Hang out (1 yr)

● BQE CORE (2yrs)

Company Name: Bruntwork Singapore, LLC

Address: Parkview Square, Singapore

Position: Admin Assistant

Inclusive Dates: July 2024 to February 2026

Job Description:

● Managed day today calendar. Meetings and travel arrangement,

● Managed project trackers in Microsoft Excel.

● Oversaw data entry, record keeping, and document quality assurance.

● Prepared quotations and updated customer records.

● Created projects and entered purchase orders in BQE CORE.

● Assisted CEO, COO and President with correspond and organized inboxes.

Company Name: Scale Experts Inc

Address: Marikina, Philippines

Position: Content Support Associate

Inclusive Dates: July 2021 to July 2024

Job Description:

● Provide hardware troubleshooting and menu/hour updates for campuses.

● Supported merchants via Slack and Zendesk

● Proceeds refunds, orders, and escalated issues to appropriate team

● Collaborated with robot team to ensure smooth delivery operations

● Process New Order

● Account verification, updating customers with changes in the order. Company Name: 20Four7VA

Address: Florida, USA

Position: E-commerce Customer Support

Inclusive Dates: March 3, 2022 to September 30, 2023 Job Description:

● Handle multiple US,Canada and UK e-commerce accounts

● Customer service support through Email and live chat

● Updating Customer’s account information

● Tracking Shipment, Providing ETA of the order

● Process refund

● Process New Order

● Account verification, updating customer with changes in shipment

● Providing satisfactory customer support

Company Name: Tribute.Co

Address: San Diego, CA

Position: Customer Support/Concierge

Inclusive Dates: May 18 2020 – Sept 30 2021

Job Description:

● Answering chat and email

● Updating customer’s account and editing video as per request

● Editing photos and music.

● Providing ETA of the order

● Providing satisfactory customer support.

Company Name:Service Response Partners

Address:Irvine, CA 92614

Position:Customer Support

Inclusive Dates:May 3, 2019 – November 30, 2019

Job Description:

● Answering chat, email. Phone calls.

● Make sure that KPIs are met

● Update customer’s account, topping up, process credit and refund

● Provide resolution to customer’s grievance/complaints

● Troubleshooting

● Providing satisfactory customer support.

Company Name:Barbizon Modeling

Address:Tampa, Florida

Position:Appointment Setter

Inclusive Dates:May 11, 2018 – July 21, 2019

Job Description:

● Customer service inbound and outbound calls

● Scheduling appointment, sending confirmation and VIP pass thru SMS and email

● Follow up call for a reminder

Company Name:The Results Manila Inc

Address:Ortigas, Pasig City, Philippines

Position:Customer Support / Telesales (WellCare/Sprint) Inclusive Dates:Sept 22, 2014 – June 26, 2018

Job Description:

● Answering Incoming and Outbound calls, emails and chats.

● HIPAA Verification

● Offering and closing deals and make sure that customers know how awesome the brand is.

● Understanding the training and utilize it on every calls.

● Follow up call for a reminder

● Make sure that KPIs are met

Company Name:Ventura Development Corp

Address:Pasig City, Philippines

Position:Leasing/Admin Assistant

Inclusive Dates:May, 2014 – Oct 2015

Job Description:

● Provide administrative and clerical support Mall Operation and Head Office

● Schedule meetings and manage travel

● Answers phone calls and emails for inquiries, follow ups and other business-related calls and emails Documents management

(preparing, sorting, filing)

● Arrange and received outgoing/incoming letters, packages and arrange logistics.

● Prepare correspondent letters and minutes of meeting

● Prepare daily, weekly, monthly and semi - monthly reports.

● Monitor office staff (schedules) and office supplies

● Escalates issues and cascade new policies and updates

● Operate office equipment such as photocopy machine, fax, scanner, projectors

● Outsource prospective tenants and schedule for ocular

● Monitor tenants’ movement and spaces available • Prepare and release tenants contracts and other documents needed to Lease Company Name:Amang Rodriguez Memorial Medical Center Address:Marikina City, Philippines

Position:Department Secretary/Billing/information Clerk Inclusive Dates:Feb 2007 to Nov 2008 / Jan 2011 to Jan 2013 Job Description:

● Greeting guests and providing a good first impression of the facility

● Answer phone calls queries and other hospital related information

● Make outgoing calls for inter-hospital and other agencies related issues

● Receive, interview and classify patients to guide on the right department

● Updates and preparing patients accounts (billing) and process insurance claims (Phil health)

● Update and organized department logbooks, files and encodings

● Filing, encoding, sorting and retrieving files

● Making outgoing and receiving incoming telephone calls

● Monitoring daily and monthly reports of the Medical Social Workers

● Provides PowerPoint presentations and reports for meetings and seminars of Dept Head

● Assist, interview and classifies patients. Updates patient’s files

● Provide statement of account for PCSO, local government offices and other institution for their fund allocation and balances

● Submit financial and other donation report to the Accounting and Administrative Office

● Prepare daily, weekly, monthly and year-end report of all statistical data

● Prepare minutes of meeting o Prepare monthly schedule of the Medical Social Workers

● Involved in home visiting and referred abandoned patients to the local and private Institution.

Company Name:Accenture Inc

Address:Mandaluyong Philippines

Position:Accounting and Finance Associate

Inclusive Dates:April 2008 to Nov 2009

Job Description:

● First task – team OIC (EFLOW) first level of invoice processing. Input needed data using Citrix.

● Managing the number of documents for processing and achieved daily targets

● Provides required business unit reporting (daily monitoring)

● Assist Invoice Processors with questions and problems related to day-to-day processing

● Escalates issues/concerned and other technical/system problems encountered by the team

● Cascades issues and new policies regarding processing of the invoice to the team

● Second task- MAXPOST- second level of invoice processing. Verifies and finalizes data inputs from the EFLOW processing. System used SAP 6.4

● Run posted and parked items for the daily report

● Third Task – VERIFICATION/AUDIT- Verifying processed invoice from MAXPOST for payments

● Returned processed invoices to the processor if errors occurred. Make emails for the processors and attached the documents errors

● Run Parked/Blocked invoice report. Reconcile number of documents in SAP versus the excel report. Provide parked/blocked invoice report with aging on a daily basis

● Accurate, efficient and organized within daily responsibilities

● Adaptable to learn new processes, concepts and skills

● Demonstrates the ability to work as part of a team

● Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Certifications, Licenses & Trainings Completed

VA Training Roadmap: Administrative Track AT4

VA Training Road Map Construction VA

Civil Service Professional Examination

Civil Service Sub Professional Examination

Education

Bachelor’s Degree in Office Administration

Polytechnic University of the Philippines

2003-2007

I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.

LOVELY REBULA

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