Client Services Associate with 10+ Years Experience

Rosa Vazquez, Client Services Associate

Killeen, 76541, Texas, 254-***-****, ****.**********@*****.*** SUMMARY Dynamic Client Services Associate with over 10 years of diverse experience in educational and food service management. Proven expertise in providing exceptional customer support and training staff, ensuring consistent operational excellence. Achievements include enhancing guest interactions and maintaining high hygiene standards in fast-paced environments. Committed to leveraging strong communication and organizational skills to drive client satisfaction and operational efficiency in remote client service roles. WORK EXPERIENCE

09/2020 – Present Skill Aid II, Killeen Independent School District Killeen Provided targeted assistance to students with special needs, addressing both physical and mental limitations.

Tutored and supported students individually or in small groups to facilitate mastery of assignments and reinforce learning concepts. Collaborated with classroom teachers to align instructional efforts and optimize student learning.

02/2016 – 09/2020 Food Service Specialist II, Baylor Scott and White-McLane Children’s Clinic

Temple

Trained and mentored new staff, ensuring they were equipped for their respective roles.

Managed inventory processes to guarantee continual availability of cafe supplies.

Maintained rigorous hygiene standards through thorough cleaning and sanitation, fostering a safe food environment.

Executed electronic and monetary transactions efficiently. 08/2013 – 02/2016 Cafeteria Manager, Killeen Independent School District Killeen Demonstrated in-depth knowledge of food service, enhancing guest interactions through daily transactions to ensure smooth operations. Delegated tasks and supervised a team of 8 employees, ensuring adherence to food safety procedures and quality control guidelines. Coordinated weekly stock orders and conducted monthly inventory checks to maintain consistent supply levels.

03/2009 – 04/2012 Hospitality Faculty Instructor, Central Texas College (CTC) Killeen Instructed a diverse range of courses, including Marketing and Sales, Accounting in Hospitality, Baking, Menu Planning, and Nutrition. Facilitated SERVSAFE certification classes, preparing students for industry- recognized qualifications.

Managed daily inventory of cooking tools and classroom supplies to ensure readiness for instructional activities.

Collaborated with CTC and Texas Department of Criminal Justice’s Rehabilitation Programs partnership, supervising inmates while ensuring security of food items and materials through regular security checks. Executed necessary paperwork, including emails, grade reports, and document copies.

03/2006 – 03/2009 Culinary Arts Lab Assistant, Central Texas College Ft. Hood Assisted instructors with food preparation, grocery procurement, and student supervision, delivering exceptional support. Prepared and sanitized work areas for banquet functions and culinary activities.

Registered soldiers for classes and provided high-quality computer assistance, ensuring an optimal learning experience. Participated in college fairs and contributed to program recruitment efforts. 08/2004 – 02/2006 Cafeteria Manager, Killeen Independent School District Killeen Exhibited extensive knowledge of food service operations, enhancing guest interactions through day-to-day service transactions. Directed a team of 8 employees, enforcing compliance with food safety protocols and quality control standards.

Sustained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to uphold quality assurance. Coordinated weekly inventory purchases and executed monthly stock assessments.

EDUCATION

2006 – 2009 Excelsior University

BA, Political Science

New York

SKILLS Inventory Management Food Safety

Customer Service Menu Planning

Accounting Baking

Marketing and Sales Mentoring

Teaching Supervision

Communication Organization

LANGUAGES English Spanish (Native Fluency)

CERTIFICATES SERVSAFE certification

CTC

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