Sales Manager - Retail Operations & Growth

KYRSTEN MILLER

Sales Manager, Altea Recruiting

904-***-**** *********@*****.*** Jacksonville

EMPLOYMENT HISTORY

Owner at Big Cash Pawn #2

November 2017 - July 2021, Jacksonville

• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. • Developed business and marketing plans and prepared monthly financial reports. • Set pricing structures according to market analytics and emerging trends. • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning. • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques. • Supervised performance of workers with goals of improving productivity, efficiency and cost savings. • Hired and mentored core start-up team, working to outline initial company policies and procedures. Store Manager at Big Cash Pawn #2

April 2005 - Present, Jacksonville

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits. • Managed inventory tracking and physical inventory counts to minimize loss. • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. • Generated repeat business by responding to customer concerns with friendly and knowledgeable service. • Oversaw inventory management through cycle counts, audits and shrinkage control. • Strengthened work flow productivity by hiring, managing and developing top talent. • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. • Oversaw all store operations while generating $50,000 in monthly store sales.

Bench Jeweler at Attwood Custom Creations

March 2003 - April 2005, Jacksonville

• Replaced broken clasps and mounts. • Positioned and aligned stones and metal pieces and mounted and secured items in place. • Professionally resized items per customer needs. • Examined assembled and finished products with magnifying glass and other precision measuring instruments to verify conformance to specs. • Inspected jewelry for blemishes and defects. • Accepted sizing and polishing requests from warrantied customers. • Used hand files and emery paper to smooth rough areas. • Marked, engraved or embossed designs on metal pieces such as castings, wire or jewelry, following samples, sketches, and other specifications. • Documented customer requests with care. • Displayed pieces in visually appealing manner.

• Organized accessories, including watches and specialty items. • Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques. • Kept equipment and tools in working order, making necessary calibrations and performing regular maintenance to promote longevity of use. • Researched vendors to find sourcing for high-quality materials and stones within budgetary constraints. • Used tools such as Torches and solder to fabricate, alter and repair pieces.

SUMMARY

Dynamic sales leader with over 25 years of experience in management and sales, adept at driving revenue

growth and leading high-performing teams. Proven track record in setting clear performance expectations,

coaching sales representatives, and achieving

consistent quota attainment. Skilled in pipeline

management, CRM utilization, and cross-functional

collaboration to enhance sales execution. Committed to fostering a results-oriented environment while

developing talent and optimizing team performance. Store Manager at Ezcorp

September 2021 - August 2026, Jacksonville

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits. • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. • Generated repeat business by responding to customer concerns with friendly.

SKILLS

Labor relations Cash flow optimization KPI management Sales leadership Marketing tactics Customer relations Employee development Hiring and staffing Merchandising Cost reduction

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