Specimen Processor and Lab Technician

Dawn Ullrich

Cedar Park, Texas *****

737-***-**** - *.***********@*****.***

Skills

• DNA testing • Specimen collection

• Data management • Lab sample preparation

• Patient scheduling • Medical recordkeeping

• Office administration • Appointment coordination EXPERIENCE

08/2026 to Current Specimen Processor

IDEXX Laboratories – Austin, TX

Sorted and unpacked transport bags containing blood, urine, feces, and tissue biopsies from veterinary offices and entered tracking data into computer systems.

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Bundled, labeled, and racked prepared specimens for routing to correct testing departments.

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• Supported fast, accurate lab flow so veterinarians received timely diagnoses. 02/2026 to 08/2026 Lab Technician

ARCpoint Labs – Austin, TX

Collect specimens for DNA drug and alcohol testing via breath, urine, hair and/or nails for federal DOT and Non DOT testing.

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Documented test results and maintained accurate records in compliance with regulations.

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• Collected, labeled and stored lab samples according to laboratory specifications. 09/2025 to 02/2026 Concierge Service Specialist II LegalZoom – Austin, TX

Mastered high-volume data entry with precision, ensuring the integrity of client information and contributing to efficient case management.

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Prepared and filed state legal documents promptly and accurately, adhering to regulatory requirements and maintaining compliance standards.

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09/2024 to 05/2025 Administrative Assistant

Kenmar Residential Services – Round Rock, TX

Provided comprehensive administrative support, ensuring smooth office operations while maintaining office efficiency by implementing organized systems for mail distribution and document filing.

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Oversaw management of client trust funds, ensuring confidentiality and precise record-keeping.

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Performed reconciliation of client trust funds using QuickBooks, maintaining accurate financial records.

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03/2024 to 09/2024 Patient Services Representative Prestige Staffing / Capital Surgeons Group – Austin, TX Assisted patients with scheduling, rescheduling, and canceling appointments and procedures.

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Utilized the Athena system to verify patient information, create new patient profiles, and update patient demographics, including insurance details.

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• Handled numerous incoming calls daily, addressing patient inquiries and concerns. Collected patient co-payments and surgery deposits, reconciling end-of-day sales to maintain financial accuracy.

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01/2023 to 02/2024 Contact Center Specialist

Baylor Scott and White – Round Rock, TX

Utilized EPIC to efficiently schedule, reschedule, and cancel appointments, while updating and creating patient profiles and insurance information.

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Responded to numerous incoming calls, ensuring efficient communication and support.

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Coordinated scheduling of X-rays, bone density scans, and mammograms, ensuring accurate documentation and data entry.

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01/2022 to 11/2022 Medical Office Specialist

Austin Heart – Austin, TX

Utilized EPIC system to check in/out patients and verify their demographics and insurance information.

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• Collected co-payments and closed end-of-day sales. Organized incoming faxes and mail for efficient communication among medical staff.

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• Processed daily bank deposits to ensure accurate financial reporting. Coordinated the pickup and delivery of medical records and mail between all Austin Heart locations.

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05/2021 to 01/2022 Assistant Manager

QuikTrip – Cedar Park, TX

Checked in vendors at facility entrance to ensure compliance with safety protocols. and stocked inventory.

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Processed payments and reconciled end-of-day sales to maintain accurate financial records.

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• Conducted thorough audits of financial records to ensure accuracy. EDUCATION

09/2026 Bachelor's of Science: Information Technology with a focus on Cybersecurity Southern New Hampshire University

10/2016 Associate's of Science: Medical Billing and Coding Ultimate Medical Academy

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