Immediate-Start Accounts Receivable & Triage Specialist

Bridgette Morgan

Norfolk, VA ***** +1-757-***-**** ********@*****.***

Professional summary

Accomplished Accounts Receivable Specialist with 15+ years of experience in financial management and administrative support within the healthcare and public utility sectors. Expertise in managing patient accounts, invoice reconciliation, and maintaining compliance with financial regulations. Proven ability to enhance operational efficiency through effective communication and multitasking, while ensuring high standards of customer service in outpatient settings. Willing to relocate to: Virginia Beach, VA - Chesapeake, VA - Norfolk, VA Authorized to work in the US for any employer

Work experience

Accounts Receivable Specialist (Contract)

STIHL Virginia Beach, VA

February 2026 to September 2026

• Assessing customer creditworthiness

• Process monthly statements for foreign accounts

• Maintain outstanding receivables through persistent follow-up and prompt resolution.

• Reconciliation of daily bank statements and posting all receivables.

• Electronic Check runs

• Generating detailed invoices with payment terms

• Track outstanding invoices by age

Triage Admin Specialist

Virginia Oncology Associates, Regional Business Office Norfolk, VA March 2023 to November 2025

• Courteously and efficiently answer all incoming calls from patients from a multi phone line reporting medical symptoms

• Connecting patients with the Triage medical staff

• Relay medical messages to the Triage nursing staff in an accurate and timely manner through Athena Health and Gen 2 EMR Systems.

• Return emergent calls to patients

• Return Pharmacist calls regarding medications

• Perform other medical clerical duties as assigned

• Review/Confirm patient appointments in Athena Health System Administrative Assistant/Accounts Receivable

Forrest Sewer Pump Service, Inc Virginia Beach, VA September 2015 to March 2023

• Provide administrative support for management team

• Create memos, agendas, reports, general correspondence and visual presentations as requested

• Act as backup for the office manager when needed. This would include:

• Accounts Receivables

• Job invoicing, and scheduling routine & emergency service calls

• Collections, Processing daily bank deposits

• Dispatching daily, after hours and emergency calls

• Data Entry of maintenance check lists

• Facilitate point of contact for vendors

Accounts Receivable/Billing Specialist

Hampton Roads Sanitation District (HRSD) Virginia Beach, VA June 2000 to September 2015

• Process billing information, maintenance of customer accounts, and resolves customer inquiries.

• Answering customer telephone inquiries regarding bills, delinquency, and online services.

• Interprets information from a variety of local water jurisdictions database.

• Performs analytical reviews of customer account transactions and make informed decisions relative to adjustments, and special arrangements.

• Issue receipts for payments and maintain a cashier drawer and prepare bank deposits.

• Recover outstanding account receivable monies owed with standard bookkeeping and accounting practices. Education

High school diploma or GED High school diploma or GED Some college

High school diploma

Lake Taylor High School Norfolk, VA

September 1980 to June 1984

Skills

Accounting software GAAP Bookkeeper experience Communication skills Accounting Electronic health records (EHR) management Accrual accounting Invoice payment processing Employee orientation Data analysis software Internal employee customer service Invoice reconciliation Software administration Oracle Client services Record keeping Citrix Journal entry management in accounting Office supply management Practice management Maintaining patient confidentiality Multitasking Health insurance claim processing Microsoft Access Data entry Insurance verification Customer complaint resolution Correspondence management File organization Profit & loss Account management SharePoint Athenahealth QuickBooks Profit & Loss statement Medical records Medical software CRM system proficiency Microsoft Outlook Dispatch software Financial record maintenance Office activity coordination Individual consumer customer service Sales management systems proficiency Financial data analysis tools Quality data entry Vendor relationship building Databases Managed care Achieving HIPAA compliance Financial transaction processing Email customer support Employee relationship building Contract documentation review Faxing Clerical experience Contract interpretation Accounts receivable Financial compliance Technical Proficiency ERP systems Word embeddings Public utility experience Administrative experience Debits & credits Accounting standards Productivity software Interpersonal skills Teamwork Office record organization Writing skills Dependability Triage Managing customer accounts Process management Fax machines Multi-line phone systems Dispatching Bookkeeping Windows Managing patient records Health information management Financial data reconciliation Word processing Documentation review Data accuracy checks Debt collection negotiation Greeting customers Handling customer inquiries Attention to detail Patient interaction Patient assessment Internal controls Customer service Accounts receivable management Ellucian QuickBooks Online Phone communication Accounting data entry Documentation Handling 10 key typing Administrative experience within healthcare Microsoft Dynamics Adobe Acrobat Medical administrative support Microsoft Excel Front desk Confidential information handling Appointment scheduling Filing Complaint handling Revenue cycle management Computer literacy HIPAA Microsoft Word Medical scheduling Computer operation Medical receptionist Financial records management Computer skills Dispatch software communication Cross-functional communication Crisis management Report preparation Database systems Safety protocol adherence Basic math Research EHR systems Task prioritization Content editing Client interaction via phone calls Operating systems Accounting systems Microsoft Teams Time management Journal entries Phone triage Contract management Medical billing account reconciliation Copy machines Records management Data collection Typing Customer inquiry handling Decision making Spreadsheets Inventory records Organizational skills Customer communication Physical document handling Grammar experience Microsoft Outlook Calendar Report writing Collaborate with healthcare professionals B2B Outpatient Proofreading Data analysis skills Account analysis Desktop applications Invoice dispute resolution Long term care experience Documentation reviews Vendor communication Onboarding process management Industry knowledge of financial regulations Accounting and finance experience Fair Credit Reporting Act (FCRA) Medical documentation Accurate transaction records management SAP Meeting minutes Accounting error correction Electronic records management Office management Receptionist experience within corporate industry Microsoft Office Certifications and licenses

Driver's License

Non-CDL Class C

Additional information

• Attention to details

• Strong ability to interact and communicate with people over the telephone, often in stressful situations.

• Enviable ability to verify data input and correct errors in various database systems.

• Highly organized and efficient in fast-paced multitasking environments; able to effectively coordinate tasks to accomplish projects with timeliness with creativity and humor.

• An organized, detail-oriented, and conscientious self-starter, able to prioritize effectively to accomplish tasks.

• Flexible and analytical with a keen eye for detail; skilled at editing information to achieve overall objectives.

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