Case Management & Behavioral Health Coordinator

Samantha Thompson

Brainerd, MN ***** +1-218-***-**** **********@*****.***

Professional summary

hi, my name is Samantha Thompson . i am a mom of 4 beautiful children and a wife! My passion is in carrying for others and customer service. I work well in a team setting and I am a great leader. I like to be in leadership/managment roles. I am a freshman in college for child and family services to get my ABA in behavioral health. I have done many things through my work life and plan to keep building and moving further in my growing career/life. Thank you for taking the time to view my resume and consider me for your open position. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Case Manager

Freedom ranch Brainerd, MN

January 2026 to Present

I am the main point of contact for social workers and guardians while creating and upholding appropriate individual case plans according to the needs of the individuals supported while in compliance with DHS and federal guidlines. My job duties include but are in no way limited to..

• -resident intakes

• -resident discharge

• -scheduling all medical and mental health appointments.

• -being in close communication with resident care teams.

• -conduting monthly staffings

• -creating and submitting all payment invoices

• -filing of all individual information

• -conducting company serveys

Para Educator

Discovery Woods

September 2024 to Present

I am a substitute teacher for discovery woods and an EA when needed Designated Coordinator

Lutheran Social Service of Minnesota Brainerd, MN February 2023 to Present

I take care of all individuals supported paperwork such is ISMA, ISP, BSP to be up to date for each annual and semi annual meetings for each individual supported and for each one of the staff in the home. I am required to stay up to date on company policy and procedures and have the ability to learn or have on hand the rules and regulations of 245D and uphold them. I conduct interviews, hiring, back ground checks, orientation, and on the floor training needs are met before the new team member is able to work on the floor in confidence. I deal with staff management including Scheduling, conducting treatment interviews/ investigations, Ensure the program implements corrective following review of incident reports and emergency reports make sure the staff are being uphealed to the rules and regulations of the company. If corrective action is needed to take place, this would come from myself as well. I would do Most of the shopping for the home, pay the bills, create activities schedules for the staff and people supported. I also take care of all of the licensing paperwork for the home. all expectations are up to date. Appointments are made for each individual supported. I keep in contact with guardians and case workers. I am the main point of contact for anything to do with the home I work in. Ensure the duties of my position are fulfilled and done by each day/week/monthly due date. (I personally would set the due dates for 3 days before they were actually due, so I would have them done before the date was met. Ensure the program implements corrective following review of incident reports and emergency reports Evaluation of satisfaction of people supported and the team with the service delivery and progress toward accomplishing outcomes and ensuring and protecting each persons privacy. Evaluate the information above to develop, document, and implement ongoing program improvements 16hours per week with people supported/training staff 30 hours per week administrative time. DSP (Direct Support Professional)

Lutheran Social Service of Minnesota Brainerd, MN March 2022 to Present

Pass medication, document shift, meal planning and prep, outings, cash handling, attending doctors appointments and other needs for the people we care for.

Behavior Intervention Specialist

Discovery woods school

September 2024 to December 2025

create lesson plans, navigate behaviors within the classroom, create safe work space for the children and family if needed. documentation to be completed each day for specific students and keep all parents/gaurdians involved within there children’s day.

Front Desk Receptionist

H&R Block Brainerd, MN

January 2022 to March 2022

Seasonal receptionist for during tax season. Answer phones, put together files, make appointments, verification phone calls. take payments. attend to customer needs and answer questions to the best of my knowledge. open and close the office.

HHA/Caregiver

GOLDEN HORIZONS ASSISTED LIVING Crosslake, MN

November 2018 to September 2021

My job was to take care of my residents ensuring that there care plan was being followed. I was the lead trainer so I had to make sure that new staff felt comfortable and were trained to be the best aids. Job included passing medications, daily chores, feeding those that needed assistance, housekeeping, showering, hoyer lifts, manual lifts, feeding tubes, toileting, serving meals, attending to hospice needs if necessary. Mobile Expert

T cell wireless Baxter, MN

November 2017 to August 2020

I assist customers with any questions they may have on our services and devices. I also help troubleshoot any issues they may be having and use out point of sale system to complete sales transactions. waitstaff

Bonanza Baxter, MN

August 2012 to September 2016

i started out as a hot bar/cold bar attendant, making sure that all the food was hot and fresh out on the buffet. i worked my way into serving and hosting.

DSP/ house lead/ house coordinator

Clark Lake Homes Brainerd, MN

July 2013 to September 2015

i helped with medication passing, assisting to residence according to there personal care plan. also some house keeping, meal prepping, feeding, and toileting and bathing. also had to take my residents on outings and do money management, create weekly grocery lists and meal menus.

banquet staff

grabnd casino millacs Onamia, MN

September 2010 to January 2014

this was my first job, i was part of the set up, tear down, serving, and cooking crew, we did it all. Education

Child and family services (Collage)

Purdue Global University Remote

I am currently enrolled in Purdue University Global for human and child services. I am working for my associates and the farthing my education in a few other fields. My dream is to run multiple group homes and lead them in a way of love and care and persons centered treatment!

High school diploma or GED

Pillager Area Charter School Pillager, MN

June 2013

Skills

Inventory control Sales strategy Cooking Supervising experience Financial acumen Serving Experience Background checks Direct patient care Confidential information handling Case management Staff development Technical writing planning Relationship management Intake Medication administration Shift management Word processing Dayforce Workforce development Patient transport Organizational management HR systems (technically supported) Financial analysis Patient monitoring Employee evaluation HR communication Acute care PCA Clinical documentation Performance management Patient interaction Care documentation Salesforce Sales Appointment scheduling Improving operational efficiency Creativity Geriatrics Microsoft Publisher Interpersonal communication Behavioral health Math Memory care Emergency response Job board recruitment Social service program compliance monitoring Working with geriatric patients Phone call management Social work Sales management Microsoft Word Patient personal care assistance Care plans Hoyer Lift School experience Heavy lifting Microsoft Powerpoint Project coordination Microsoft Project Meal assistance System maintenance Residential cleaning Restaurant Experience HIPAA Office record organization Behavioral disorders support Harm reduction Conflict resolution in crisis intervention Youth mentoring Data collection Employee engagement Data management Bathing assistance Time management Healthcare management Microsoft Access Tube feeding Group home Vital signs Accounting software Ceridian Assisting with ADLs Working with people with autism Analysis skills Social service program data collection methods Client services Business development Google Docs Cash register Retail sales transactions Administrative experience Facebook Ads Manager Patient medication reminders Caregiving Experience with individuals with neurodevelopmental disorders Hotel experience Computer operation Serving Behavior management Candidate sourcing Food preparation Phone interviews Employee retention Crisis management Laundry Public relations Patients with traumatic brain injuries Cleaning Client database systems Direct support Applied Behavioral Analysis (ABA) for children Safety plans Medical scheduling Teaching life skills Mental health and behavioral care Adolescents Writing skills Marketing Quality assurance Behavioral interventions Motivational interviewing Progress documentation Sales data analysis Customer communication Customer Care Organizational budget management Gmail Facebook Advertising Retail Sales Home & community care experience Recruiting Quality resident care Clear language communication Productivity software Donor and alumni database management QuickBooks Retail management Catheter care File organization Multitasking Sales training Retail Records management Typing Quality improvement Customer service Sales team management Autism spectrum disorders support Computer skills Working with families Phone communication POS Property management Passenger pickup and drop-off Office management Maintaining patient confidentiality Assisted living Employee onboarding Hospice care Elderly Teamwork Face-to-face communication Leading team collaboration initiatives Social service program development Program management Resident's rights Conflict management ATS Project management Meal preparation Grammar Experience Microsoft Outlook Special education Continuous quality improvement (CQI) Crisis prevention Human resources Nursing home experience Community engagement Healthcare team management Social service program planning Training & development Windows Banquet Experience Inventory management Banking Guest Services Patient observation Administrative tasks Executive administrative support Microsoft Office Trauma-informed care Attention to detail Daycare Dependability Crisis intervention Flexible scheduling Customer records maintenance Food Safety Childhood development Strategic planning Proofreading Editing Experience with individuals with mental health conditions Assistant manager experience Hospice experience Financial management Teaching problem-solving strategies Working with people with developmental disabilities POS systems Project team coordination Lesson planning Team supervision Outdoor work experience Greeting customers Early childhood education center experience Medication assistance Home health agency experience Onboarding process management Professional networking Microsoft Teams Financial planning Problem management Managing human resources teams Data-driven decision making Microsoft Excel Office experience Hospitality Single-family home household management Multi-line phone systems Customer information system software State healthcare regulations Dementia care Alzheimer's care Decision making Cash Handling Clear verbal communication Financial control management Safe environment creation Wireless sales Emergency behavior intervention planning Hiring Medication management Documentation review Nutrition Schedule management Developmental disabilities experience Aging issues counseling Program development First aid Constant Contact Budgeting Early childhood education Applied behavior analysis Social service program staff supervision Sales analysis Experience with children Call Center Front desk Organizational skills Flexibility Employee relations Team development Social service program quality assurance Teaching Working with people with disabilities Overseeing training Managing budgets in a finance role Team management Critical thinking Medical office experience Staff scheduling Management Store management Indeed (sourcing) Sales coaching Schedule creation Preschool experience Leadership Increasing staff retention rates Travel planning Experience working with individuals with intellectual disabilities Experience with individuals with cognitive disabilities Medical terminology Positive interaction facilitation Computer networking Merchandising Nursing Bookkeeping Patient safety Home Care Catering

Languages

English - Fluent

Certifications and licenses

CPR/First Aid

i have my CPR and First aid certification that is current. as i worked in the health care feild for over 7 years. Human services certificate in child and family services August 2026 to Present

undergrad in human services.

AED Certification

Driver's License

July 2025 to January 2028

CPI Certification

Certified Behavioral Health Technician

QIDP Certification

Certified Medication Aide

Professional In Human Resources

First Aid Certification

CPR Certification

Certified Home Health Aide

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