Customer Service & Administrative Support Leader

ASHLEY FORGETT

Schenectady, NY *****

+1-464-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Customer service and administrative support professional experienced in inbound calls, customer assistance, data entry, computer operations, and team leadership. Skilled in communication, problem solving, organization, multitasking, Microsoft Office, and attention to detail. Reliable and comfortable working independently or as part of a team.

CORE SKILLS

Customer Service Administrative Support Call Center Operations Inbound Calls Data Entry Computer Skills Microsoft Office Telephone Etiquette Customer Relations Problem Solving Communication Organization Multitasking Time Management Inventory Management

PROFESSIONAL EXPERIENCE

Crew Leader

Cornell Cooperative Extension of Albany County — Schenectady, NY

June 2024 – September 2024

• Led the Roots & Wisdom program and supervised five local teenagers.

• Coordinated daily activities and supported program operations.

• Provided clear instructions, coaching, and hands-on guidance.

• Maintained organized work areas, materials, and activities.

• Used leadership, communication, and problem-solving skills to support program goals.

Telephone Operator

Capital Region OTB — Schenectady County, NY

April 2019 – February 2022

• Managed inbound calls and provided professional customer service.

• Listened to customer needs and provided accurate assistance.

• Processed customer requests using computer systems.

• Entered and reviewed information with accuracy and attention to detail.

• Followed procedures while handling multiple customer requests.

Customer Service / Volunteer Experience

Salvation Army Food Pantry — Schenectady, NY 2013 – 2015

Alpha Pregnancy Care Center — Schenectady, NY 2012

SICM — Schenectady, NY 2010 – 2012

Cornell Cooperative Extension / SICM — Schenectady, NY 2009

• Provided customer service and support to community members.

• Assisted with daily operations, inventory, supplies, and educational programs.

• Responded to questions and individual needs professionally and compassionately.

• Supported staff, volunteers, and participants in community programs.

EDUCATION

Schenectady High School — Schenectady, NY

High School Diploma / Equivalent 2010

ADDITIONAL QUALIFICATIONS

Microsoft Word Outlook PowerPoint Word Processing Typing Data Entry Remote Support Readiness Team Collaboration Youth Supervision Authorized to work in the United States

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