Remote Customer Service & Data Entry Supervisor

LAIZA S. LABIS

Zone *, Tibasak Macasandig, Edrote Compound, Cagayan de Oro City, Philippines 9000

092*-***-**** ️ ************@*****.***

JOB SUMMARY

Dedicated and results-oriented professional with over 10 years of combined experience in customer service, administrative support, team supervision, and data management. Skilled in handling both inbound and outbound communication, ensuring customer satisfaction, and maintaining operational excellence. Proven ability to lead teams, deliver coaching, and meet key performance indicators in fast-paced corporate environments. Highly adaptable, computer- literate, and committed to contributing effectively to organizational success through leadership, teamwork, and continuous improvement.

EDUCATIONAL BACKGROUND

Trinity College of Quezon City

Bachelor of Science in Computer Science (Undergraduate) WORK EXPERIENCE

Independent Contractor – Pizza Hut

Remote / Freelance 2023 – Present

Handles online orders and coordinates with team members to ensure timely and accurate deliveries.

Assists in administrative documentation and record tracking for overall store performance.

Provides customer service support and manages escalations through multiple communication channels.

Oversees order tracking, dispatch updates, and issue resolution to ensure customer satisfaction.

Maintains accurate records of daily transactions, performance logs, and delivery metrics for reporting.

Ensures compliance with company service standards, operational procedures, and quality guidelines.

Contributes to process improvement initiatives by identifying and addressing recurring customer concerns.

Teleperformance CDO – Flex Supervisor

September 2021 – July 2023

Accounts Handled: Kohl’s (Inbound/Chat Support), DoorDash (Inbound/Outbound)

Supervised a team of customer service representatives, ensuring quality and performance targets were achieved.

Conducted coaching sessions, performance monitoring, and daily operational reporting.

Managed scheduling, attendance tracking, and team performance development.

Provided real-time support for escalated calls and customer concerns.

Prepared daily, weekly, and monthly reports for management. Concentrix CDO – Customer Service Representative (Outbound Calls) April 2021 – September 2021

Engaged with clients through outbound calls to provide product information and assistance.

Handled account updates, inquiries, and follow-ups with professionalism and accuracy.

Maintained a high level of customer satisfaction through problem-solving and empathy.

Met or exceeded daily and weekly call and performance targets.

Ensured compliance with company policies, quality standards, and data privacy regulations.

Contributed to team goals by sharing best practices and supporting new team members. Tsinoy’s Pares Mami – Manager

2014 – 2015

Supervised day-to-day restaurant operations, ensuring smooth workflow and excellent customer service.

Managed staff scheduling, attendance, and performance monitoring to maintain operational efficiency.

Oversaw cash handling, sales reporting, and daily financial reconciliation.

Ensured product quality, food safety, and cleanliness in compliance with company standards.

Assisted in inventory management, supplier coordination, and purchase order processing.

Trained and motivated team members to deliver consistent service and achieve sales goals.

Handled customer inquiries, complaints, and feedback professionally to ensure customer satisfaction.

Julie’s Bakeshop – Data Encoder

2009 – 2011

Handled data entry for sales and inventory systems.

Assisted in report generation, bookkeeping, and administrative documentation.

Maintained confidentiality and accuracy of company records. SKILLS AND COMPETENCIES

Technical Skills

Microsoft Office (Word, Excel, PowerPoint)

Data Encoding and Reporting

Record Management and Bookkeeping

Computer Hardware and Software Familiarity

Administrative and Supervisory Skills

Team Management and Coaching

Scheduling and Attendance Tracking

Performance Evaluation

Quality Assurance and Escalation Handling

Report Preparation and Documentation

Interpersonal and Customer Service Skills

Excellent Communication and Listening Skills

Problem Solving and Conflict Resolution

Time Management and Multitasking

Adaptability and Stress Management

TRAININGS & SEMINARS

Delivering Your People Strategy Seminar – Penta Consultancies (Nov 13, 2019)

Mindful Empowered Leaders Seminar – Penta Consultancies (Aug 1, 2019)

Job Orientation for JBS Supervisors (Nov 12, 2010)

Customer Service and Product Knowledge Training – Teleperformance (2021)

Leadership and Coaching Skills Workshop – Teleperformance (2022) ACHIEVEMENTS

Consistently achieved high customer satisfaction ratings in CSR role.

Recognized for outstanding leadership as a Flex Supervisor for the DoorDash account.

Successfully led team initiatives to improve efficiency and reduce response times.

Maintained 100% compliance in performance reporting and attendance tracking. CHARACTER REFERENCES

Jacquilou Calam – Teleperformance Manager 099*-***-**** Blue Jane Bendijo – Teleperformance Trainer 096*-***-**** Rogen Hugo – Teleperformance Co-worker 099*-***-****

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