Senior Capability Analyst & Data Quality Expert

Charlene Sampieri

*** **** ***, *******, ** *****

203-***-**** ******@***.***

Professional Summary

Senior Capability Analyst with 18+ years of experience in data analysis, process improvement, and cross-functional collaboration. Skilled at leading automation initiatives, strengthening data integrity, and supporting strategic business goals in Agile environments.

Professional Experience

UNITED HEALTH CARE, Shelton, CT

Sr Capability Analyst November 2021 – February 2026

Partnered with developers and business stakeholders to define and advance automation for facility inpatient and outpatient pricing.

Analyzed errors and identified root causes to improve processes and performance.

Supported deployment activities and production checkout.

Provided subject-matter explanations and guidance within areas of expertise.

Delivered sustainable, financially sound solutions aligned with business needs.

Shaped capability direction to support business strategy and emerging opportunities.

Performed audits and provided feedback to reduce errors and improve output quality.

UNITED HEALTH CARE, Shelton, CT

Sr Provider Data Analyst October 2019 – November 2021

Collaborated with developers and business partners to determine testing needs and to resolve discrepancies found during testing.

Developed and maintained standards for data integrity and quality assurance.

Conducted provider audits and provided feedback to reduce errors and improve process and performance.

Participated and contributed to scrum meetings, grooming calls and team meetings.

Tested in Polaris Provider Data, Pulse, NDB and Cirrus in an Agile environment.

Recorded and tracked defects and worked with Contract Transformation to provide resolutions.

Participated in deployment activities and production checkout.

Analyzed user stories to create testable acceptance criteria.

Created appropriate test data and data mined providers to meet scenario criteria.

Provided training for new recruits

UNITED HEALTH CARE, Shelton, CT

Provider Data Analyst September 2016 – October 2019

Responsible for data maintenance, reporting and data extract for analysis.

Developed and maintained standards for data integrity and quality assurance.

Conducted audits and provided feedback to reduce errors and improve process and performance.

Maintained current provider data to ensure the quality of the network.

Worked with team members to create standards to test business rules created by

the product owner.

Cross-trained in both MDM and Contract Transformation.

Identified appropriate test data and performed data mining.

Participated in deployment activities and production checkout.

Analyzed user stories to create testable acceptance criteria.

Utilized the Agile system to perform daily tasks.

Assisted in the launch of the Polaris platform.

UNITED HEALTH CARE, Shelton, CT

Senior Provider Data Specialist February 2012 – September 2016

UNITED HEALTH CARE, Shelton, CT

Provider Data Specialist March 2008 – February 2012

MONROE STAFFING SERVICES, Monroe, CT / Unilever, Trumbull, CT

Documentation Technician September 2008 – March 2008

CARTER’S, Shelton, CT

Merchandise Distribution Analyst May 2005 – January 2007

TRILEGIANT (a Cendant Company), Trumbull, CT

Web Store Manager November 2000 – November 2002

CARTIER, INC., Shelton, CT

Product Manager June 1994 – July 2000

CALDOR, Norwalk, CT

Merchandise Analyst November 1991 – June 1994

JORDAN MARSH, Trumbull, CT

Sales Manager, Men’s Clothing March 1989 – March 1991

Technical Skills

Data Tools: MS Access, AS400, NDB, Pulse, MDM, Cirrus

Testing & QA: Rally, Postman, XML Spy, Kibana

Office & Communication: MS Office, Lotus Notes

Education

University of Rhode Island, Kingston, RI

Bachelor of Science 1989

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