Operations Coordinator & Process Improvement

KARINA ITZEL INÉS PASTRANA

Operations Coordinator

Administrative Operations Project Coordination Process Improvement Logistics

Miami, FL 786-***-**** ***************@*****.***

linkedin.com/in/karinaitzelines

PROFESSIONAL SUMMARY

Highly organized Operations Coordinator with experience supporting business operations, administrative processes, logistics, project coordination, cost control, customer service, and process improvement across hospitality, travel, education, and private operations. Recognized for coordinating complex schedules, improving workflows, and managing multiple priorities.

CORE COMPETENCIES

Operations Coordination • Administrative Support • Project Coordination • Office Administration • Logistics Coordination • Process Improvement • Vendor Management • Purchasing • Inventory Management • Reporting • Microsoft Excel • Microsoft Office • Google Workspace • Organization • Time Management • Customer Service

PROFESSIONAL EXPERIENCE

Travel Operations Coordinator (Independent)

Kariitzyland Travel Agency 2022–Present

Coordinate travel logistics, reservations, itineraries and supplier communications.

Manage multiple client projects simultaneously.

Improve workflows and customer follow-up.

Private Family Operations Coordinator

Mattson-Shen Family Nov 2025–Aug 2026

Coordinated calendars, appointments and daily logistics.

Managed priorities and operational organization.

Activities & Events Coordinator

Diamante Cabo San Lucas Nov 2017–Sep 2019

Coordinated events and daily activities.

Supported operational planning and cross-functional execution.

Cost Manager

Hotel Samba Vallarta 2013–2014

Managed cost control for six departments.

Prepared purchasing and inventory reports.

Improved operational processes.

English Instructor

Universidad Autónoma de Guerrero Jan 2022–Mar 2024

Coordinated instruction for multiple groups.

Managed academic operations for 160+ students.

Additional Relevant Experience: Taylor Family • Kids Club Manager • Culinary Administrative Assistant • Groups & Conventions Assistant • Museum Guide

EDUCATION

Bachelor's Degree in Tourism Universidad Autónoma del Estado de Hidalgo

TECHNICAL SKILLS

Microsoft Excel • Microsoft Office • Google Workspace • Outlook • Adobe Acrobat • Opera PMS • Sabre (Basic) • Canva

LANGUAGES

Spanish (Native) • English (B2) • French (Basic)

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