Dermatology Biologic Therapy Coordinator

HEATHER. R. FEIGHNER

PSC ** Box *****, APO AP ***67 303-***-**** *******.*.********@*****.*** LinkedIn: linkedin.com/in/heather-feighner-961079366

Professional Summary

Experienced dermatology and healthcare professional with 20 years of medical experience, including more than 15 years specializing in dermatology. Extensive background in biologic therapy coordination, medication prior authorizations, patient access, clinical operations, Mohs surgery, phototherapy, medical scribing, and patient triage. Proven experience leading and training medical assistants, coordinating specialty medication workflows, and serving as a liaison among patients, providers, pharmacies, insurance companies, and specialty programs. Highly organized, detail-oriented, and adaptable, with a strong commitment to patient advocacy, confidentiality, and efficient coordination of care.

Core Competencies

Biologic Therapy Coordination • Prior Authorizations • Patient Access • Specialty Medications • Insurance Verification • Dermatology • Mohs Surgery • Phototherapy/PDT • Patient Triage • Medical Scribing • Clinical Operations • Staff Training & Supervision

Experience

Colorado Skin Surgery & Dermatology; Centennial, CO

July 2024 – July 2026

Biologic Coordinator, Medical Assistant Supervisor, & Administrative Medical Assistant

Supervised and managed medical assistants, including onboarding and training new staff, while overseeing daily clinical workflows such as phototherapy scheduling and the clinical nurse phone line. Performed phototherapy treatments, including preparing and setting phototherapy equipment according to prescribed treatment protocols, and provided comprehensive education and orientation for new phototherapy patients. Provided direct patient care and provider support as needed, including rooming patients and medical scribing. Managed documentation and coordination for patients receiving biologic therapies, submitted medication prior authorizations, and obtained authorizations for photodynamic therapy (PDT).

Alliant Home Health; Westminster, CO

February 2024 – July 2024

Intake Coordinator

Processed home health and therapy referrals for Home Health and Alliant Therapy Services, ensuring accurate and complete patient information and documentation. Communicated directly with patients and primary care providers (PCPs) to verify demographic, clinical, and referral information and resolve missing or incomplete information to support timely processing of services.

Children’s Hospital Colorado; Aurora, CO

August 2022 – February 2024

Medical Assistant Senior

Served as the Dermatology Back-Office Lead for the Anschutz campus, supporting clinical operations and patient care while providing leadership to back-office staff. Roomed patients, obtained and documented vital signs, and assisted providers with medical laser procedures. Floated to seven additional specialty clinics as needed, adapting quickly to varying clinical workflows, patient populations, and provider needs.

UT Health; San Antonio, TX

October 2021 – June 2022

Medical Assistant Senior

Supported dermatology providers and patients across three office locations, including assisting with the setup and implementation of a new practice location. Roomed patients, scheduled appointments, scribed clinical documentation as needed, and assisted with biopsies, surgical procedures, and cosmetic treatments. Managed biologic medication paperwork, prior authorization-related documentation, and correspondence for the provider, and conducted patient education and injection training for biologic therapies. Trained and supported newly hired medical assistants, helping ensure competency with clinical workflows, procedures, and office protocols.

Limmer Dermatology; San Antonio, TX

July 2021 – October 2021

Medical Assistant

Roomed patients and supported providers with clinical care in a fast-paced dermatology setting. Assisted with Mohs micrographic surgery and surgical excisions, including patient preparation and procedural support. Managed a multi-line phone system, communicated with patients, and scheduled appointments while coordinating daily clinical and administrative needs.

Sonterra Dermatology; San Antonio, TX

July 2018 – July 2021

Medical Assistant & Mohs Lead, Biologic & Patient Care Coordinator, Triage Medical Assistant, & Medical Scribe

Served in multiple advanced clinical roles within a busy dermatology practice, including Mohs Lead, Biologic and Patient Care Coordinator, and Triage Medical Assistant. Roomed patients and scribed provider examination notes, assisted with cosmetic procedures, Mohs surgery, and surgical excisions, and completed histotechnology training. As Mohs Lead, coordinated surgical scheduling and assisted with procedures while supporting daily Mohs operations. Managed biologic medication correspondence and coordination for all providers, including patient and treatment-related documentation. Managed prescription refill requests and communicated pathology and laboratory results to patients. Triaged patient calls for providers across two office locations, assessed patient concerns, documented clinical information, and routed messages appropriately for provider review and follow-up.

Advanced Dermatology; Centennial, CO

November 2015 - June 2018

Medical Assistant and Scribe for 13+ doctors at 5 office locations

Provided comprehensive clinical support in a busy dermatology practice, including rooming patients and scribing provider examination notes. Assisted physicians with a variety of dermatologic procedures and surgeries, including patient preparation and procedural support. Triaged patient phone calls, faxes, and emails for two office locations, documented clinical concerns, coordinated communication with providers, and facilitated appropriate follow-up and continuity of care.

AboutSkin Dermatology; Englewood, CO

August 2015 - October 2015

Medical Assistant Internship (210+ hours)

Asarch Center for Dermatology; Englewood, CO

September 2013 - July 2014

Medical and Spa Receptionist & Medical Assistant

Provided clinical and administrative support within a dermatology practice, including rooming patients, performing photodynamic therapy (PDT) treatments, and assisting providers with dermatologic procedures and surgeries. Managed a multi-line phone system and scheduled general dermatology, cosmetic, and surgical appointments. Coordinated insurance verification and referrals and handled prescription-related calls and patient communication. Provided additional front-office support as a spa receptionist, assisting with patient scheduling, check-in, and other administrative needs for cosmetic and spa services.

Dermatology Associates of Colorado; Englewood, CO

June 2010 - July 2012

Medical Receptionist & Mohs Scheduler

Provided administrative and scheduling support for a busy dermatology practice, coordinating general dermatology, cosmetic, and surgical appointments. Managed medical records requests, procedure pre-certifications, and insurance verification to support timely patient care. Assisted with coordinating and scheduling Mohs surgeries and cosmetic procedures, ensuring patients received appropriate appointment information and pre-procedure instructions.

Education

Arapahoe Community College; Littleton, CO

Medical Assistant/Medical Office Technology Certificate Program

Graduated with honors in December 2015

Certifications & Professional Affiliations

Nationally Certified Medical Assistant

Registered Medical Assistant

BLS Certified

Phi Theta Kappa Honor Society

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