Retail Operations & Customer Service Manager

Daurys Neris

Homestead, FL *****

Phone: 305-***-****

Email: ***********@*******.***

Professional Objective

Motivated management professional seeking a leadership position in a stable company where I can leverage my expertise in human relations, customer service, and project management to enhance performance, drive revenue growth, and support personnel development. Summary of Qualifications

- Highly motivated, results-driven management professional with strong leadership and customer service skills.

- Proven ability to develop business strategies that positively impact sales and performance.

- Experienced in training, coaching, and building high-performing teams.

- Bilingual: English & Spanish.

- Proficient in Microsoft Word, Excel, and PowerPoint. Professional Experience

Eulen America - FIS Shift Manager

June 2017 - Present

- Provided exceptional customer service to airport passengers.

- Assisted in conflict resolution and operational oversight at customs.

- Supported management in daily airport operations. Cricket Wireless - Store Manager

September 2013 - February 2016

- Led all store operations ensuring operational excellence.

- Trained and coached sales associates, focusing on customer experience.

- Reduced customer service complaints by implementing best practices. BrandsMart U.S.A - Computer Specialist, Sales & Customer Service January 2013 - September 2013

- Specialized in Apple products and technologies.

- Consistently met or exceeded monthly sales targets.

- Extensive knowledge of 3G and 4G devices for T-Mobile and AT&T. Radio Shack - Store Manager

November 2004 - December 2012

- Managed operations of a $1M retail store with a focus on growth and profitability.

- Conducted hiring, training, and performance evaluations.

- Reduced customer complaints by 27% over two years.

- Recognized with:

- Store Manager of the Month - June 2012

- #14 Best Overall Performance - April 2012

- #9 Key Categories Attach - April 2012

Business Representation International Inc - Customer Service & Ticket Checker May 2002 - September 2005

- Delivered customer service at airport locations and via phone.

- Assisted management in resolving passenger issues and conflicts. Education

Dona Emma Balaguer High School - Dominican Republic High School Diploma, 1998

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