Warehouse Supervisor - E-commerce Operations Problem Solver

Neelima Bobbali

Nationality: India

Phn No:+971-*********

Gmail:*******.*******@*****.***

Passport No: L8713650

Pro ile

Results-driven Warehouse Supervisor with extensive experience in project implementation, workforce management, and operational optimization. Proven track record in enhancing productivity through effective workplace organization, waste reduction, and safety management. Skilled in forecasting and recruiting staff to ensure seamless operational flow while maintaining high safety standards. Work Experience

11/2024 – PRESENT DUBAI, UNITED ARAB EMIRATES

E-commerce Operations Supervisor At Ceva logistics: Currently working as a Operations supervisor at Ceva logistics, where I am responsible for leading and managing Ecommerce operations. Some of my key responsibilities include:

• Project Implementation: Successfully spearheaded the implementation of a new warehouse management project, resulting in improved efficiency and streamlined operations.

• Staffing and Training: Developed and executed hiring strategies based on operational forecasts, overseeing the recruitment and onboarding of [number] new employees. Led training sessions to ensure proper employee performance and adherence to safety protocols.

• Workplace Organization: Organized warehouse layout and workflows using flow charts, resulting in optimal productivity and a marked decrease in operational waste.

• Waste Reduction: Identified and eliminated the 8 types of waste (overproduction, waiting, transportation, extra processing, inventory, motion, defects, and unused creativity) leading to a [percentage]% increase in overall efficiency.

• Safety Management: Monitored workplace safety practices for all staff, reducing incidents and promoting a culture of safety through regular training and safety audits.

• Operational Forecasting: Analyzed operational forecasts and aligned hiring with business needs, ensuring adequate staffing levels to maintain smooth operations.

• KPI Monitoring: Evaluated KPI metrics to assess performance, identify improvement areas, and implement strategic initiatives that have led to [specific achievement or improvement percentage

• Actively participate in Kaizen initiatives, fostering a culture of continuous improvement and encouraging team collaboration to identify and solve operational challenges. E-commerce Operations Lead At Ceva logistics:

Worked as a Operations Lead at Ceva logistics, where I am responsible for leading and managing Ecommerce operations. Some of my key responsibilities include:

• Supervise and coordinate the activities of warehouse staff, including picking, packing, shipping, Receiving and stow.

• Plan and prioritize work assignments for the team to ensure optimal workflow and productivity.

• Train and develop team members on proper warehouse procedures, safety protocols, and company policies.

• Monitor and enforce compliance with standard operating procedures (SOPs) to maintain quality control and accuracy of inventory.

• Coordinate with other departments, such as procurement, logistics, and customer service, to ensure smooth operations and timely order fulfilment.

• Oversee inventory management and conduct regular cycle counts and audits to ensure inventory accuracy.

• Identify areas for process improvement and implement efficient warehouse practices to enhance productivity and cost-effectiveness.

• Ensure compliance with health and safety regulations and maintain a clean and organized warehouse environment.

• 5S

• Kaizen: Continues improvement

• Lean Culture

• Monitoring the Operational KPI metrics.

• Monitoring the Inventory Accuracy Report – IRDR & Action Tracker.

• Responsible for associate productivity and improvement actions.

• Responsible for Department weekly call with customer & providing the updates about the operational details & Action Tracker.

01/2020 – 08/2021RAS AL KHAIMAH, UNITED ARAB EMIRATES Warehouse supervisor & documentation Julphar Pharmaceutical company

• Monitored store performance metrics and identified areas of improvement to ensure store profitability

• Maximized store space and visibility through effective store layout and design

• Worked with the store manager to develop and execute a store budget that resulted in reduction in overhead costs

• Developed a data warehouse to store and analyze customer data, resulting in improved customer segmentation and targeting

09/2018 – 12/2019DUBAI, UNITED ARAB EMIRATES

Inbound Problem solver - Amazon

• Maximized customer satisfaction through regular follow-up and proactive problem resolution

• Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries

• Demonstrated strong problem-solving skills by identifying and resolving complex technical issues

• Facilitated student-led discussions and activities to promote critical thinking and problem-solving skills

• Diagnosed malfunctioning systems, apparatus and components using test equipment and hand tools to locate the cause of a breakdown and correct the problem.

• Created a positive learning environment that encouraged student collaboration and problem-solving

• Used problem-solving skills to troubleshoot and resolve customer issues

• Utilized problem-solving skills to handle unexpected situations Skills: Management

• Project Management

• Staff Training and Development

• Operational Efficiency

• Safety Compliance

• Data Analysis and Reporting

• Performance Metrics (KPI Tracking)

• Workflow Optimization

• Problem-Solving

• Leadership and Team Building.

• Kaizen & Continuous Improvement

• Waste Reduction (8 Types of Waste)

Education: Master in Pharmacy in Kakatiya University 2011-2013. Achievements:

I have been selected as the site classification hero for Q2 of 2023 and take part in ISO and SCA audits. As the site classification hero, I trained 658 employees and gave the operations team an accurate skill matrix. Certi icates

08/2023 Site classification Hero Global BPE TEAM

I am a certified Site Classification Hero by the Global BPE Team, showcasing my expertise in accurately classifying and categorizing different types of sites.

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