Insurance Support & Helpdesk Specialist

Charmaine Caraway

Jefferson City, MO *****

573-***-**** - ***********@*****.*** - WWW: Bold.Pro

Professional Summary

Detail-oriented Insurance Support Specialist with strong problem-solving and organizational skills. Proven ability to mentor junior specialists and enhance team performance through effective communication and process development. Skills

• Report preparation • Account administration

• Customer service expert • Staff education and training

• Employee computer support • Active listening

• Interpersonal skills • Customer communication and empathy

• Collaborative team player • Highly professional

• Friendly and patient • Attention to detail

• Organizational skills • Problem-solving

• Technical background • Documentation and reporting

• Data entry • Client communication

• Relationship building • Customer engagement

• Call management • Helpdesk operations

• Data compiling • Data collection

• Service desk operations • Activity planning

• Empathy and patience • Technical assistance

• Recordkeeping skills • Customer relationship management

• Support services • Remote support

• Customer service

Work History

07/2007 to 10/2014 Electronic Filing Motor Fuel

State of MO – Truman Building Jeff City

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.

• Worked well in a team setting, providing support and guidance.

• Demonstrated respect, friendliness, and willingness to help wherever needed. Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Passionate about learning and committed to continual improvement.

• Managed time efficiently in order to complete all tasks within deadlines.

• Organized and detail-oriented with a strong work ethic.

• Paid attention to detail while completing assignments. Used critical thinking to break down problems, evaluate solutions, and make decisions.

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• Strengthened communication skills through regular interactions with others.

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Learned and adapted quickly to new technology and software applications.

• Proved successful working within tight deadlines and a fast-paced environment. Demonstrated strong organizational and time management skills while managing multiple projects.

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10/2014 to 07/2026 Insurance Support Specialist

Multipli CU – Jefferson City

I took care of total losses and gap claims. I handles titling of repossessed cars and canceling of products. Tracker loans that did not have insurance proof in file and called agents. I did the paid report and took settlement and refund checks to post to accounts. Developed processes for all the above that others could follow. Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

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Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

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Mentored junior support specialists, fostering professional growth and enhancing team performance through knowledge sharing.

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Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

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