Customer-Focused Hospitality and Team Leader

LaChica Hopkins

Greensboro, NC *****

336-***-**** ************@*****.***

SUMMARY

Reliable and customer-focused professional with experience in food service, hospitality, and front-facing roles. Strong communication skills with the ability to handle customers in fast-paced environments, resolve issues, and provide a positive experience. Comfortable working with teams, handling transactions, and managing multiple tasks at once. Experience in leadership mindset by staying dependable, supporting team performance, and helping maintain a positive work environment. EXPERIENCE

McDonald’s – Greensboro, NC

Team Leader

September 2023 – January 2026

• Provided fast and friendly customer service in a high-volume environment

• Took customer orders accurately in-person and at the drive-thru

• Handled cash and card transactions while maintaining speed and accuracy

• Resolved customer concerns and ensured a positive experience

• Worked as part of a team to meet service time and quality standards

• Assisted with food preparation and maintained cleanliness of work areas Hyatt – Greensboro, NC

Front Desk / Server

December 2021 – July 2022

• Assisted guests with check-in, payments, and service requests

• Answered phones professionally and directed calls as needed

• Provided support in both front desk and food service roles

• Maintained a welcoming and professional environment for guests Page 1 of 2

Harper’s Restaurant – Greensboro, NC

Waitress

June 2021 – September 2021

• Provided attentive and friendly service to customers in a fast-paced environment

• Took accurate food and drink orders while upselling menu items

• Handled payments and ensured orders were completed correctly

• Maintained a clean and organized dining area

• Worked closely with kitchen staff to ensure timely and accurate service EDUCATION

StepUp Greensboro – Greensboro, NC

Job Readiness Training January 2023

• Completed training in resume development, interview skills, and professional communication

• Gained experience in job search strategies, workplace expectations, and customer interaction

• Participated in mock interviews and real-world job preparation activities Eastern Guilford High School – Greensboro, NC

High School Diploma

SKILLS

• Customer Service

• Cash Handling & POS Systems

• Communication & Phone Etiquette

• Teamwork & Reliability

• Time Management

• Problem Solving

• Fast-Paced Work Environments

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