Aerospace Production & Customer Service Leader
Resume:
Dwight Wallace
Fabrica*on Specialist
*********@*******.***
Professional Profile
Extensive leadership, management and produc6on experience in aerospace working on airplanes, helicopters, and rockets.
Have worked on 7 startup programs, including the C-17 cargo plane, the 787 jet, and the Artemis Rocket program for NASA.
Proac6ve leader with exemplary interpersonal skills. Hard-working, results-oriented, highly energe6c person with proven ability to provide outstanding customer interac6on. Excellent wriIen and oral skills. Proficient with standard business soKware (i.e., Outlook, Excel, Word, PowerPoint, etc.). Demonstrate outstanding problem solving and ac6ve listening skills. Ability to diffuse difficult customer situa6ons with tact and ease.
Excellent report on dealing with internal and external customer needs. Leads by example and establishes a professional work environment based on respect. Skilled at communica6ng ideas clearly and effec6vely and working well under pressure. Extremely well organized mul6-tasker who pays great aIen6on to detail. Quick study, with the ability to easily grasp and put into applica6on: new ideas, concepts, methods, and technologies. Dedicated, self-driven team player. Major strengths include strong leadership, effec6ve communica6on skills. Promoter of Lean concepts, company policies, procedures, and Boeing Leadership AIributes.
Excep6onal organiza6onal, analy6cal, and problem-solving skills. Thrive in both independent and collabora6ve work environments. Leadership skills include scheduling, training, objec6on-handling, reinforcement of desired behavior, maintaining morale, handling unusual problems and team conflict. Interact daily with upper management and support organiza6ons. Mo6vates others and promotes con6nuous improvement through employee involvement. Qualifica6ons include: Outstanding Customer Service
Analy6cal/Problem Solving
MicrosoK Office SoKware
Drawings/Specifica6ons
Priori6zing daily tasks
Decision making
Process and procedure oriented
Consistently exceeded manager expecta6ons
Team Leadership
Cer6fied Trainer
Self-Mo6vated
Strong Sense of Urgency
Working and dealing with diverse work force
Build produc6ve rela6onships
Excep6onal aIendance record and always strive to be punctual. Familiar with all facets of assembly in mul6ple areas of produc6on. Have been team leader and manager over three produc6on areas (doors, aK panels and forward panel final assembly) and two automa6on areas (Brotje and Assco) . Have filled in as Senior shiK manager for extended periods. Du6es included: managing employees 6me and performance, evalua6ng employees and se_ng goals and implemen6ng plans to achieve goals, installing a lean and 5S environment in three produc6on areas, and maintaining a safe working environment. Have been in charge of several projects to improve work areas and assemblies.
Professional Experience:
Boeing AircraK Company, Macon, GA
1989-Present
Fabrica6on Specialist/Team Leader
Achievements:
• Cer6fied Trainer of Brotje Operators
• Excellent Produc6on and Quality Record
• Cer6fied Manufacturing Self Examina6on (MSE)
• Cer6fied Collateral Duty Inspector (CDI)
• Managed and led by example to coach underachieving staff members in customer communica6on and making the customer feedback welcome and appreciated. Quality
• My experience in Quality Assurance includes various certifications and training. Such as Collateral Duty Inspection (CDI), Manufacturing Self Examiner (MSE).
• I helped to implement a new ISO 9001 system for inspection criteria on the C-17 cargo plane using Quality Management Principles (QMP) to make the inspection process more standardized and easier to use.
• I am very familiar with using many inspection tools, like calipers, micrometers, scales, feeler gauges and various Coordinate Measuring Machines (CMM). I know how to use them as well as how to verify certification and calibration on them.
• I am very experienced inspecting parts, assemblies and components to blueprints, technical drawings and process specifications.
• I have used all of these to document a Non-Conformance Report (NCR) as well when a discrepancy was found.
• I have also been in charge of doing the root-cause analysis on NCRs to prevent future non- conformances and to improve the processes.
• I have also been a Manager of Quality personnel as well as a certified trainer of new Quality hires.
• I have great attention to detail and understand the materials used in building the aircraft.
• I am used to problem-solving difficult issues and have great communications while working in a team-oriented environment.
Boeing AircraK Company, Macon, GA
1989-2014
Produc6on Mechanic/Drivma6c and Brotje Operator
Responsibili6es:
• Complete set-up and opera6on of Brotje Automa6c Riveter.
• Daily interac6on with: programming, engineering, tooling, and facili6es groups.
• Held team leader posi6on on several occasions, which includes assigning jobs, holding mee6ngs, se_ng goals, evalua6ng personnel and coaching teammates. Responsible for filling in at manager posi6on as necessary.
• Assists produc6on associates with pds/drawings.
• Troubleshoot and solve mechanical problems with machine.
• Research and document non-conformances with correc6ve ac6on
• Complete set-up and opera6on of Brotje Automa6c Riveter.
• Complete set-up and opera6on of G-900 and Assco. Machines.
• Built sub-assemblies, prepared them for inspec6on.
• Use various test instruments and most power and hand tools.
• Very familiar with AO, AAO, SPEO, EO with good understanding of DPS, DQS, AND Drawings.
• Trained new team members.
• Interacted daily with Engineering, Quality, and Tooling. Boeing AircraK Company, North Charleston, South Carolina 2014-2016
Fabrica6on Specialist
Responsibili6es:
• Set-up, load and operate AFP (Automated Fiber Placement) Machines
• Inspect, rework issues, and sell to quality
Boeing AircraK Company, New Orleans, Louisiana
NASA Michoud Space Center
2016-2019
Fabrica6on Specialist/Team Leader
Led the Engine Sec6on (ES) for the Space Launch System (SLS) Artemis rocket program This crew was responsible for the build of the ES and the installa6on of all of the components This posi6on required working with Boeing and NASA design engineers on the new SLS rocket, Wri6ng work orders to reflect proper build instruc6ons, making modifica6ons to design issues, And verifying the Fit, Form, and Func6on of all components NASA Stennis Space Center, Stennis, Mississippi
2019-2020
Led the team that did all of the tes6ng of the SLS rocket systemsπ These included the engines, the hydrogen, helium, oxygen, and hydraulic systems The final tes6ng of all electronic and electrical systems were also tested NASA Kennedy Space Center, Cape Kennedy, Florida
2020 - Present
Led the crew that oversaw the final comple6on of the SLS Artemis rocket for launch This included installing the rocket boosters and the orbiter onto the Core Stage of the rocket Then doing all final tes6ng of the engines and components for launch Moving the rocket from the VAB installa6on building to the launch pad Prepping all systems and making adjustments for the final 6me before launch
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