Healthcare Virtual Assistant - Remote Support Expert

NERMEEN RAGAB

HEALTHCARE VIRTUAL ASSISTANT HEALTHCARE ADMINISTRATION EXECUTIVE

SUPPORT

Cairo, Egypt • +201********* • *************@******.*** • LinkedIn PROFESSIONAL SUMMARY

Healthcare administration and executive support professional with 15+ years of experience across Egypt, the UAE, Saudi Arabia, and the United States, including recent support within a U.S. healthcare environment. Experienced in patient-experience data, healthcare operations, scheduling and coordination, confidential information handling, reporting, stakeholder communication, and administrative follow-through. Strong written and verbal English communication, highly organized and detail-oriented, comfortable working remotely across U.S. time zones and with productivity-monitoring environments. HEALTHCARE & ADMINISTRATIVE CORE SKILLS

• U.S. Healthcare Administrative Support • Healthcare Operations • Scheduling & Calendar Coordination • Patient Experience Data

• Insurance / Benefits Research Support • Claims-Related Administrative Research • Front- Office Coordination • Call / Callback Coordination

• Confidential Information Handling • Documentation & Records • Reporting & KPI Tracking • Google Sheets & Excel Dashboards

• Cross-Time-Zone Coordination • Stakeholder Communication • Follow-Up & Action Tracking • Remote Team Collaboration

• Microsoft Office • Google Workspace • Teams • Slack • Zoom • HubSpot • Trello • Asana • AI Productivity Tools

PROFESSIONAL EXPERIENCE

Executive Management Assistant Aizer Health — United States (Remote) — 2026

• Provided executive and administrative support in a fast-paced U.S. healthcare environment, coordinating priorities, information flow, meetings, and follow-up across time zones.

• Managed complex calendars and healthcare leadership meetings, resolving conflicts, coordinating changes, confirmations, and meeting logistics.

• Compiled daily operational metrics in Google Sheets and delivered end-of-day reports to senior leaders; maintained KPI dashboards for operational visibility.

• Consolidated patient experience survey data identified recurring themes, and prepared findings for executive review and follow-up.

• Conducted healthcare-related research and translated unstructured information into clear documentation for leadership use, including research related to U.S. dental prior- authorization processes.

• Handled confidential executive communications and sensitive information with discretion; supported cross-functional healthcare recruitment administration and stakeholder communication.

Project Assistant The Business Year — UAE — 2025–Present

• Coordinated 30+ monthly meetings with C-suite executives and government stakeholders, including scheduling, confirmations, documentation, and follow-up.

• Maintained structured digital trackers, monitored deadlines, resolved scheduling conflicts, and ensured timely information flow across multiple stakeholders.

• Prepared agendas, briefing materials, background summaries, action trackers, and supporting documentation for senior-level meetings. Office Manager Mohammed Khaled Al Jaber Law Firm — Riyadh, Saudi Arabia — 2025

• Delivered executive and administrative support to the Managing Partner through calendar management, correspondence, meeting preparation, follow-up, and document control.

• Prepared reports, proposals, meeting documents, and minutes; monitored action items through completion.

• Implemented a digital filing system that improved document retrieval and supported accurate confidential-record control during office relocation. Personal Assistant to CEO HSE Contractors — Florida, USA — 2023–2024

• Managed a nationwide executive calendar across multiple U.S. time zones and coordinated meetings while reducing scheduling conflicts.

• Coordinated 25+ international business trips, detailed itineraries, accommodation, transportation, and contingency planning.

• Tracked executive expenses and supported expense reporting and reconciliation; coordinated with vendors and external stakeholders. Assistant to Executive Director Egyptian Tourism Federation — Cairo, Egypt — 2022

• Coordinated 50+ high-level meetings with stakeholders and ministry leadership, including scheduling and meeting administration.

• Prepared agendas, briefing documents, correspondence, and meeting minutes; maintained secure filing systems and accurate audit trails.

Executive Management Assistant Liquid C2 MENA — Cairo, Egypt — 2020–2021

• Supported senior leadership across three MENA countries during post-acquisition integration, coordinating calendars, correspondence, approvals, and documentation.

• Maintained accurate executive records and coordinated administrative priorities across regional stakeholders.

ADDITIONAL EXPERIENCE

• Project Assistant The Business Year, Cairo 2023 — Organized executive and government interviews; managed CRM data in HubSpot.

• Assistant to Training Manager ACAD Training & Consulting, Cairo 2017–2019 — Coordinated 15+ annual training programs.

• Office Manager Naba Software, Cairo 2013–2017 — Managed daily office operations for 50+ employees.

• ESL Instructor Berlitz Corporation, Cairo 2010–2012 — Delivered customized English- language training to 200+ students.

• English Translator Talal Abu-Ghazaleh Global, Giza 2002–2008 — Completed 300+ legal and technical translations.

EDUCATION & CREDENTIALS

• Bachelor’s Degree in English Language and Translation — Ain Shams University, Cairo 1998–2001

• Languages: Arabic (C1) • English (C1) • French (B2)

• Certifications: Project Management with Asana • Decision-Making • Time Management with AI Tools • Excel Dashboards • Cybersecurity Training (2026)

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