Customer Service & Administrative Support Specialist

.

CONTACT

ASHLEY SYMONE CLAIBORNE

CUSTOMER SERVICE &

ADMINISTRATIVE SUPPORT

PROFESSIONAL

ADDRESS:*** * *** **

UPLAND CA 91786

Phone : 951-***-****

Email :

*************@*****.***

SKILLSE AND CORE

COMPETENCIES

Customer Service

Administrative Support

Salesforce CRM Software

Data Entry Records

Management HIPAA

Compliance Document

Processing Appointment

Scheduling Calendar

Management Inbound

Calls Outbound Calls

Customer Retention

Conflict Resolution

Microsoft Office Google

Workspace

Documentation Filing

Systems Payment

Processing Remote Work

Readiness Time

Management Team

Collaboration Written

Communication

PROFESSIONAL SUMMARY

Customer Service and Administrative Support Professional with 13+ years of experience supporting clients, managing records, handling high-volume communications,

coordinating appointments, and maintaining accurate documentation in fast-paced environments. Skilled in Salesforce, CRM systems, records management, data

entry, customer issue resolution, and confidential information handling. Recognized for strong

communication, problem-solving, organization, and the ability to deliver exceptional service while managing competing priorities.

ACCOMPLISHMENTS

Demonstrated strong time management skills by

coordinating client appointments efficiently and helping maintain team scheduling flow in a fast-paced

environment.

5-star most rated stylist for customer services and skill for December, January, February 2026

PROFESSIONAL EXPERIENCE

CLIENT SERVICES SPECIALIST

Drybar Culver City, CA & El Segundo, CA CLIENT SERVICES SPECIALIST

Drybar Culver City, CA

ԬԪ/ԮԪԬԷ – ԪԳ/ԮԪԮԳ

• Managed appointment scheduling, payment processing, customer inquiries, and client records in a high-volume service environment.

• Increased client retention through personalized service, effective communication, and relationship-building.

• Ժalanced multiple appointments and customer requests while maintaining service quality and operational efficiency.

• Supported front desk operations including phone support, scheduling coordination, and customer issue resolution.

• Maintained accurate service documentation and contributed to a positive customer experience.

• Help part time positions while maintaining full time temporary positions.

• Worked part time positions while maintaining full time temporary positions.

RECORDS RETRIEVAL SPECIALIST (CONTRACT)

Ontellus via JM Staffing San Dimas, CA. 04/2024-08/2024

• Իoordinated retrieval of confidential legal and medical records, ensuring timely access to critical documentation.

• Improved document organization and accessibility through accurate filing, labeling, and records management procedures.

• Maintained compliance with HIPԹԹ and confidentiality standards while handling sensitive information.

• Supported daily office operations through data entry, incoming call management, mail processing, and document tracking.

• Worked directly with legal offices, healthcare providers, and clients to obtain required records and information. CLIENT SERVICES PROFESSIONAL

Hair Farm Salon Montclair, CA

ԪԲ/ԮԪԬԮ – ԬԪ/ԮԪԬԷ

• Ժuilt long term client relationships through consultative customer service and personalized recommendations.

• Increased revenue through product recommendations and service upgrades aligned with customer needs.

• Իoordinated scheduling, customer communications, and daily workflow management.

• Իollaborated with team members to deliver a seamless customer experience and support business objectives. EDUCATION

Cosmetology: Cosmetology, 02/2012

Marinello - San Bernardino, CA

High School Graduate 2008, AB Miller HS

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