Detail-Oriented Bookkeeping and Guest Billing
Resume:
PROFESSIONAL SUMMARY
Dedicated and focused, who excels at completing multiple tasks simultaneously, specialized in hospitality. Committed to providing an upscale guest service experience. Resourceful, organize, and professional. WORK EXPERIENCE
Kasa Living Inc. (1,000+ rooms – 67 Cities) – San Francisco, California, USA Guest Experience Billing Specialist (February 2023 – Present)
Alwadi Hotel Doha MGallery by Accor (213 rooms)
Corner of Wadi Musheireb & Jassim Bin Mohammed Street Doha – State of Qatar Reservations Agent (April 2021 – October 2022)
Okada Manila Resort & Casino (993 rooms) – New Seaside Drive, Paranaque, Philippines Front Office – Pre-Opening Team (November 28, 2016 – May 22, 2020) Front Office Agent - Receptionist Night Auditor Group Coordinator
Marco Polo Ortigas Manila (316 rooms) – Meralco Avenue Ortigas, Pasig, Philippines Guest Service Agent (November 13, 2015 – November 27, 2016)
Edsa Shangri-La Manila (632 rooms) - 1 Garden Way Ortigas Center Mandaluyong, Philippines Club Concierge – (VVIP) Horizon Executive Lounge (June 1, 2015 – September 29, 2015) AREAS OF EXPERTISE
DARWIN QUINTO HERNAEZ
Unit 9C Fairfax 2 California Garden Square
Calbayog Street, Highway Hills Mandaluyong City,
Metro Manila, Philippines
Email **************@*****.***
MICROS Fidelio – OPERA Property Management System
Accor Hotels TARS Resa Web – Booking Reservation System
HOTSOS – Service Request & Work Order Management
Guest Experience Software System – Rapid response & Guest Incidents
SALTO Systems – Electronic Access Control System
Aircall Dialpad – Cloud-based Call Center & Phone System
Guesty – Property Management Software
AREAS OF EXPERTISE
ACHIEVEMENTS
Scored 96.00 % – Departure Service Assessed by Forbes Auditor – Monthly Assessment Front Office Reception – 24/25 (September 2019) Based on criteria by Forbes Travel Guide
Scored 100.00 % – Departure Service Assessed by Forbes Auditor – Monthly Assessment Front Office Reception – 25/25 (December 2018) Based on criteria by Forbes Travel Guide INTERNSHIP
Dusit Thani Manila, Ayala Center 1223 Makati City (October 20, 2014 – January 31, 2015) 800–hours in Rooms Division Front Office Food & Beverages Services (UMU Japanese Restaurant)
Mann Hann Restaurant Building A. Megamall Mandaluyong City (April 12, 2014 – September 1, 2014) Accomplished 600–hours in Dining Area
EDUCATION
2011 – 2015 Bachelor of Science in Hotel & Restaurant Management RIZAL TECHNOLOGICAL UNIVERSITY
Boni Avenue, Mandaluyong City Philippines
2007 – 2011 HIGHWAY HILLS INTEGRATED SCHOOL
Calbayog Street, Highway Hills. Mandaluyong City, Philippines PERSONAL INFORMATION:
Nationality: Filipino / Philippines
Date of birth: August 24, 1994
Age: 32
Civil Status: Single
Height: 180.00 cm
Vaccination Status: Fully Vaccinated
COVID–19 Vaccine: 1st dose – Moderna (16 May 2021) 2nd dose – Moderna (22 June 2021)
3rd dose – Pfizer (Booster) (19 Jan 2022)
Airbnb – Resolution Center / Pay-out
Kustomer – Customer Service CRM Software
Google G-Suite Workspace
Kustomer – Customer Service CRM Software
Stripe – Financial Payment Services Platform
Slack – Business Messaging Application
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