Lead Logistics & Customer Coordinator

Emmanuel Awuah

*** **** ****** **

Atlanta Ga ***49

Tel: +1-404-***-****

*******************@*****.***

I am a professionally trained lead coordinator with 5 years of experience. Highly organized and analytical professional seeking Customer Coordinator.

Effective communication skills, positivity, time management, and self-motivation. Ability to work under pressure and adaptability.

AREAS OF EXPERTISE

Knowledgeable of data entry systems

Customer Relationship Management

Team Leadership and Training

Ability to lift 50- 60 pounds.

High oral and written communication skills

PROFESSIONAL TRAINING & EDUCATION

Splunk Enterprise Certified Admin

Splunk Enterprise Security Certified Admin

Splunk E Core Certified Power User

PROFESSIONAL EXPERIENCE

Shipping coordinator

Coca-Cola Company (April 2023 – Present)

Shipping Coordinator with 3+ years in FMCG logistics and warehouse distribution, seeking to support Coca-Cola's supply chain operations. Experienced in coordinating inbound raw materials and outbound finished goods, ensuring OTIF delivery, DOT/FDA compliance, and SAP/WMS accuracy. Adept at reducing detention costs and improving load efficiency.

Outbound Shipping & Load Planning Inbound Coordination

Coordinated 40+ daily outbound shipments of beverage products to retail and distribution centers across US

Prepared and verified all shipping documentation (BOL, manifests, COA) ensuring 99.5% accuracy for audits

Partnered with warehouse, QA, and production teams to ensure FIFO/FEFO compliance for perishable goods

Drive customer engagement through effective communication and responding to customer emails

Junior Splunk Analyst

Open path LLC (Jan 2021 – Feb 2022)

Co-ordinated responses to reporting requests and logging queries regarding data onboarded to Splunk; creating knowledge objects, alerts and visualizations for both technical and non-technical users.

·Amplified data insights for Application Owners by developing customized dashboards

·Elevated visibility to operational and cybersecurity data by driving CIM compliance including mapping data to Splunk data models, extracting fields, and developing meaningful visualizations for increased user understanding

·Reinforced security measures by crafting searches to identify threat actors (IOCs) and domains

·Generated actionable insights by analyzing security-based events, risks and reporting instances

·Configured correlation searches for Splunk Enterprise Security

·Troubleshooting Indexer issues (blocked queues, corrupt buckets, etc.)

·Maximized value in raw data through monitoring, manipulation and field extraction

·Worked closely with various engineering teams to establish, implement, and promote security standards to properly secure applications

·Persistent contribution of new skills and insights from continuous learning via Udemy and Coursera

Technician

Medtronic (Jan 2019 - Dec 2020)

● Installed and configured network infrastructures and workspace configurations for enterprise clients.

● Upgraded PC and Mac software and hardware, as well as educating customers on new systems

● Configured firewalls and implementing security measures to protect systems from phishing, worms, virus, and malicious programs.

Flexible rotating shifts Troubleshooting

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