Transportation Operations Supervisor and Dispatcher

Nicole Mackey

Supervisor Fontana, CA 840-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Experienced transportation and operations professional with a strong background in bus operations, dispatch supervision, customer service, driver support, and workforce coordination. Skilled at responding to operational needs, assisting employees during emergencies, maintaining safe and efficient service, and building positive customer relationships. Brings extensive experience in transportation, logistics, customer care, quality assurance, and team support. PROFESSIONAL EXPERIENCE

Operations Supervisor

Trinity Metro Fort Worth, TX July 2019 – Present

• Bus operator with hands-on experience in transit operations.

• Supervisor in Dispatch overseeing the operations department.

• Assist drivers with emergencies and route guides.

• Support daily operational needs and help maintain safe, reliable service. Delivery Driver

Fusion Logistics, Inc. Fort Worth, TX March 2019 – May 2020

• Delivered packages for Amazon while maintaining safe and professional driving practices.

• Completed daily pre-trip inspections of delivery vans.

• Followed DOT regulations and safe-driving requirements. Bus Driver

Fort Worth ISD 2018 – 2019

• Performed daily bus inspections and operated assigned routes.

• Transported students safely to and from school and special events.

• Provided customer service to students, families, and staff. Customer Service Representative

Ipacesetters 2016 – 2018

• Provided one-on-one customer service and support.

• Contacted pharmacies to obtain prescription refills and verify information. Inventory Specialist

Sanders Moving Company 2010 – 2016

• Provided customer service and coordinated activities associated with customer moves.

• Performed inventory counts and tracked items scheduled for relocation.

• Communicated with drivers responsible for transporting customer property.

• Organized scheduled inventory counts and ensured items were properly packed and marked. Quality Specialist

JPMorgan Chase 2008 – 2010

• Monitored agents’ knowledge of company policies and procedures.

• Ensured representatives followed legal and customer-experience guidelines.

• Assisted with improving service provided by collections and customer-service representatives.

• Provided performance training and coaching.

Collections Representative

CGI Group 2006 – 2008

• Performed collection activities while following applicable consumer-protection requirements.

• Contacted customers with delinquent accounts to secure payments while providing customer service.

• Responded to internal and external account inquiries and resolved customer problems.

• Completed transfers to other departments accurately and professionally.

• Handled confidential customer information.

Loss Mitigation Specialist / Collections

Bank of America 2004 – 2006

• Serviced seriously delinquent loans progressing toward foreclosure.

• Reviewed loan history and documentation to identify appropriate workout options.

• Explored alternatives to foreclosure and worked to resolve delinquencies.

• Communicated with homeowners and coordinated required information with the Workout department.

• Coordinated with additional departments to complete foreclosure-related processing. EDUCATION

High School Diploma — Carlsbad High School, Carlsbad, NM 1996 University of Phoenix – Online Campus — General coursework SKILLS

Operations & Dispatch • Bus Driving • CDL-B • Customer Service • Customer Care • Driver Support • Delivery Driving • Data Entry • Microsoft Excel • Call Center Operations • Organizational Skills • Van Driving • Sales • Medical Office Experience CERTIFICATIONS & LICENSES

Commercial Driver’s License (CDL-B)

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