Experienced Sales & Customer Service Professional

LEANN VALKS

Yakima, WA • 509-***-**** • **********@*******.***

PROFESSIONAL SUMMARY

Experienced sales and customer service professional with 20+ years of experience serving customers, generating sales, handling transactions, resolving concerns, and building lasting customer relationships. Strong background in retail, hospitality, insurance, and administrative support. Known for reliability, professionalism, communication, product knowledge, and creating positive customer experiences.

Seeking a long-term sales and customer service position with a stable organization where I can build relationships, contribute to the team, and grow with the company for years to come. SALES & CUSTOMER SERVICE EXPERIENCE

Pike Place Market — Seattle, WA

Customer Service & Sales 2015–2023

• 8 years of consistent customer-facing sales experience in a busy, high-volume environment.

• Provided personalized customer service and sales assistance while identifying customer needs and recommending products.

• Built strong relationships with repeat customers through attentive service, product knowledge, and follow-through.

• Processed cash, credit, and other financial transactions accurately.

• Handled custom orders, customer questions, special requests, and follow-up needs.

• Managed inventory and assisted with daily retail operations. Nationwide Insurance — Jacksonville, NC

Licensed Insurance Agent 2010–2012

• Assisted clients with policy sales, service questions, billing, and coverage needs.

• Explained products and coverage clearly and helped customers make informed decisions.

• Developed professional customer relationships and provided ongoing service.

• Handled customer information and documentation accurately and confidentially. Zesta Cucina — Yakima, WA

Restaurant / Banquet / Front-of-House Professional 2002–2024

• 22 years with one organization, demonstrating exceptional loyalty, reliability, and long-term commitment.

• Provided direct customer service through serving, hosting, banquet service, guest relations, and front-of-house operations.

• Developed strong relationships with longtime and repeat customers.

• Recommended menu items and supported sales through attentive, knowledgeable service.

• Managed reservations, private events, customer requests, and special occasions.

• Handled POS transactions, cash reconciliation, customer payments, and closing procedures.

• Resolved guest concerns professionally and worked to create positive customer experiences. Oak Creek Brewery — Naches, WA

Bartender / Front-of-House 2025–Present

• Provide friendly, attentive customer service in a fast-paced environment.

• Build rapport with guests and provide personalized recommendations.

• Operate POS systems and accurately process cash and credit transactions.

• Promote menu items and beverages through knowledgeable recommendations and upselling.

• Handle multiple customer needs while maintaining professionalism and efficiency. ADDITIONAL PROFESSIONAL EXPERIENCE

Keith & Keith Funeral Home — Yakima, WA

Funeral Assistant April 2025–Present

• Provide professional, compassionate assistance to families and funeral directors.

• Communicate respectfully and maintain confidentiality in sensitive situations.

• Coordinate setup, transportation, service locations, and behind-the-scenes logistics. MCCS Camp Lejeune — Jacksonville, NC

Family Support / Administrative Liaison 2006–2014

• Served as a liaison between families, departments, and organizations.

• Coordinated communications, administrative tasks, and family support services.

• Managed multiple requests and priorities while providing responsive customer support. CORE SALES & CUSTOMER SERVICE SKILLS

Customer Service • Sales • Relationship Building • Repeat Customer Development • Upselling • Product Recommendations • Conflict Resolution • POS Systems • Cash Handling • Retail Operations • Order Management • Customer Follow-Up • Communication

• Problem Solving • Teamwork • Inventory • Event Coordination • Administrative Support • Microsoft Office EDUCATION

High School Diploma — Naches Valley High School — Naches, WA PROFESSIONAL REFERENCES

Available upon request.

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