Entry-Level Helpdesk/IT Technician Candidate

FRANK JENKINS-RODRIGUES

ASPIRING CYBERSECURITY ANALYST

Bowie, MD 904-***-**** *****.*.*************@*****.*** github.com/kinhojnks linkedin.com/in/frank-jenkins-8b2a4b379

PROFILE

Motivated high school senior (Class of 2027) with hands-on experience in web application security, API testing, and vulnerability analysis. Skilled in identifying common web vulnerabilities such as XSS and SQL Injection using Burp Suite, and familiar with SIEM/SOAR platforms for log analysis, alert triage, and incident response workflows. Strong foundation in offensive and defensive security concepts, paired with proven leadership and communication skills. Seeking a cybersecurity or IT internship to apply technical skills in a real-world environment.

CERTIFICATIONS

●Cisco Certified Support Technician (CCST) – Networking, 2026

●Cisco Basics of Networking Badge, 2026

TECHNICAL SKILLS

Security Testing

Burp Suite (Proxy, Repeater, Intruder), OWASP Top 10, manual vulnerability analysis, XSS & SQL Injection identification and remediation

SIEM / SOAR

Exposure to SIEM/SOAR concepts and tooling — log collection, alert triage, correlation rules, and incident response playbooks; comfortable interpreting security event data to identify suspicious activity

Web & API

HTML, CSS, JavaScript, REST API testing and request/response analysis, HTTP/HTTPS fundamentals

Systems & Networking

Basic Linux administration and command line, foundational TCP/IP and networking concepts

Tools & Platforms

Git & GitHub for version control, TryHackMe hands-on labs

Core Concepts

Offensive and defensive security fundamentals, authentication security best practices, security-first mindset

LEADERSHIP & WORK EXPERIENCE

IT Support (Service Desk Simulation)

●Used a ticketing system to manage and resolve multiple IT support incidents across user accounts, network access, and system issues

●Troubleshot network outages impacting entire office floors by identifying service disruptions and restoring connectivity (e.g., server/service restart)

●Assisted users with account management requests, including legal name changes, email updates, and alias configuration while following verification procedures

●Resolved remote access and shared drive issues by identifying disconnected network paths and guiding reconnection (VPN / mapped drives / UNC paths)

●Supported users with authentication issues, including password resets, expired credentials, and account recovery using secure verification steps

●Documented resolution steps clearly in tickets, improving knowledge tracking and repeat issue handling

●Prioritized tickets based on business impact and urgency (e.g., outages vs. individual requests)

Teen Ambassador — Church Volunteer Program2023 – 2026

●Assisted in organizing youth events and community outreach initiatives, coordinating logistics for programs serving dozens of participants

●Collaborated with leadership teams to plan and deliver ongoing community programs and services

●Mentored younger participants, strengthening leadership, active listening, and communication skills applicable to client-facing and team environments

Shark Tank Leader — 100 Black Men of PGCPS Program

●Led a team through the full lifecycle of an entrepreneurial project, from ideation to a live competitive pitch

●Won the Shark Tank-style competition among participating teams by presenting a clear, well-researched business case

●Strengthened leadership, public speaking, and strategic problem-solving skills directly transferable to security incident briefings and reporting

School Project Leader — Charles Herbert Flowers High School

●Managed timelines and delegated responsibilities across group assignments to meet deadlines consistently

●Promoted accountability and teamwork practices that ensured successful, on-time project outcomes

Family Business Assistant — Thermo Blanket Production

●Assisted with preparation and assembly of production materials in a fast-paced small business environment

●Developed efficiency, responsibility, and time-management skills through consistent, hands-on work

CYBERSECURITY PROJECTS & TRAINING

Password Strength Checker — Independent Project, JavaScript

●Built a password validation tool in JavaScript that enforces complexity and security best practices in real time

●Implemented rule-based checks (length, character variety, common-pattern detection) to help users create stronger credentials

IT Service Desk Simulation — Independent Training

● Handled high and critical priority IT incidents in a simulated service desk environment

● Applied structured troubleshooting to resolve networking, system, and access-related issues

● Managed ticket workflows from initial report to resolution and verification

● Demonstrated incident prioritization, decision-making speed, and problem isolation under pressure

● Documented resolutions and followed standard IT support processes and best practices

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