Customer Service & Staffing Operations Manager

Elizabeth Duffy

Chino, CA 323-***-**** *****************@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced manager passionate about servicing others. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling. Experience

Sales Associate/ Management Fitness International December 2019 - April 2023

Sales associate

2019 - 2020

Assistant General Manager

2020 - 2022

Operation manager

2022 - 2023

● Processed new hire and current paperwork to ensure the employment status of the employees at multiple locations

● Recruitment

● New hire onboarding

● Concentra connections

● Employee Retention

● Event planning

● Payroll responsibility

● Admissions advisory Event Planner

CASE MANAGEMENT/STAFFING COORDINATOR KINDRED SEPTEMBER 2024 – PRESENT

· Manage patient cases and coordinated care plans ICD/CPT coding, insurance verification, insurance eligibility, and HCPCS coding

● Worked closely with medical staff to ensure optimal patient outcomes

● Assisted families with understanding and navigating healthcare options

● Coordinated staff schedules to ensure adequate coverage

● Managed staffing needs and addressed any gaps promptly

● Communicated with various departments to align staffing with patient care requirements Assistant Hiring Manager/HR Representative Kindred Hospitals West Covina, CA April 2023 to October 2024

· Tasked with connecting with new hires and following through with the recruitment process

● Processed new hire and current paperwork to ensure the employment status of the employees at multiple locations

● Recruitment

● New hire onboarding

● Concentra connections

● Employee Retention

● Event planning

● Payroll responsibility

● Admissions advisory Event Planner

Education

B.S. IN BUSINESS ADMINISTRATION JUNE 2024 - PRESENT PURDUE GLOBAL UNIVERSITY Skills & Abilities

· Accounting & Budgeting

· Proficient with POS systems

· Excellent interpersonal and communication skills

· Poised under pressure

· Experienced in most excel worksheets

· Fun and energetic

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