Case Manager and Employment Services Specialist
Resume:
CALIXTO HERNANDEZ
PROFESSIONAL SUMMARY
Dedicated and compassionate Case Manager with over 5 years of experience coordinating services, assessing client needs, and developing individualized care plans. Skilled in case management, client advocacy, crisis intervention, resource coordination, and documentation. Proven ability to build strong relationships with clients, community partners, and multidisciplinary teams to improve outcomes and support long-term success.
WORK HISTORY
Employment Specialist, 2025 - Current
Sagebrush Employment Services – Kennewick, WA
Assess clients' skills, interests, work history, and employment goals. Develop individualized employment or career plans. Help clients prepare résumés, cover letters, and job applications. Provide interview preparation and job-search coaching Identify suitable job openings and connect clients with employers. Assist with job placement and onboarding.
Case Manager, 2023 - 2024
Benton/Franklin Court Administration - Kennewick, WA Managed minor guardianships/Arbitration court cases including setting court dates, tracking court documents and paperwork, taking note during court hearings, scheduling and coordinating interpreters (all language) for all cases of the superior court. Assist with reviewing adult guardianship financial and legal reports.
Staffing Coordinator, 2021 - 2023
Lourdes Health – Pasco, WA
Provided administrative support to Nursing Directors—coordinated staffing activities related to nursing units. Assumed responsibilities with minimal direct supervision, exercised initiative and judgment, and made decisions within the assigned scope of duties. Duties included: providing administrative support to the nursing leaders and staff, administrative support to other departments, support to nursing units regarding staffing and timekeeping software programs, and exceptional interpersonal customer service.
Front Office Customer Service Representative, 1999 - 2021 Lourdes Health – Pasco, WA
As a CSR provided customer service that respected the patient's dignity during office visits and worked as part of a medical health team to meet the health needs of patients. Other responsibilities included coordinating the ebb and flow of the waiting rooms and lobby, actively listened and acknowledged the patient's concerns, placed patients in exam rooms, scheduled appointments, processed medical payments, and answered multi-line telephone. Additional duties included processing and completing medical records requests and facilitated patient questions and requests with the clinic medical staff.
CONTACT
Address: Pasco, WA 99301
Phone: 509-***-****
Email: ************@***.***
SKILLS
• Case management
• Client advocacy
• Goal setting and action planning
• Crisis intervention and problem-
solving
• Motivational interviewing
• Resource coordination and referrals
• Verbal and written communication
• Active listening
• Presentation and training skills
• Relationship building
• Customer Service & Communication
• Conflict Resolution
• Networking
• Negotiation
• Partnership building
EDUCATION
Royal High School
Royal City, WA
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REFERENCES
Shantel Ealy
************@*****.***
Seth Wilson
*******@*****.***
Terri Brown
**********@*****.***
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