Retail Store Supervisor Resume Candidate

PARAMJIT RAI

Phone: 604-***-**** email: **********@*******.***

SUMMARY

Creative thinker and promotes creation of consistent and positive customer experiences through proactive management of team activities and store operations. Skillful monitoring for processes to meet changing demands, increase efficiency and increase revenue sales. Exceptional leadership for sales, customer service and service clerk employees.

SKILLS

Pos systems Operations

Records Maintenance

Stock Management

Issue Resolution

Sales Techniques

Strategic Planning

Customer Relations

Merchandising

Customer Service

Scheduling and Calendar Management

Billing

Report Writing

EXPERIENCE

07/2019 to 03/2026

STORE MANAGER

DOLLARAMA -Surrey, BC

Identified unique ways to display store merchandise increasing sales during peak times like holidays and back-to-school shopping.

Managed daily operations, including staff, purchasing, inventory control, merchandising and product distribution and managed customer service complaints escalated to management.

Assigned team members to tasks according to employee’s job knowledge and personal skills.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels to provide the best customer service to the public.

Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

12/2005 To 07/2019 BAKREY SUERVISOR

REAL CANADIAN SUPERSTORE – Richmond, BC

Assisted bakery manger with coordinating product ordering, receiving and stocking.

Minimized cross-contamination and infection risks by consistently following safe food handling procedures.

Implemented and executed merchandising programs to maintain and increase sales.

Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.

Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.

Scheduled employees to keep all bakery shifts well-staffed for peak time and holidays.

Checked freshness off all bakery goods and food in bakery, removing and disposing to stale or outdated items.

09/2005 To 12/2006 CUSTOMER SERVICE CASHIER

DOLLAR MAX – Surrey, BC

Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Processed credit card, EBT and girt certificate payments in electronic computer systems.

EDUCATION AND TRAINING

2019 Food Safety Certificate

2019 First Aid Course – Level 1 completed

1998 HIGH SCHOOL DIPLOMA

LA MATHESON SECONDARY SCHOOL – Surrey, BC

Contact this candidate