Strategic Operations & Partnership Leader
Resume:
Experienced strategic and operational
leader with proven expertise in global
partnership building, project execution,
and driving performance excellence.
Skilled in team development, process
improvement, and delivering standout
customer service across complex
environments. Passionate about
achieving measurable results,
embedding innovation into workflows,
and fostering lasting partnerships for
continuous growth and impact.
About Me
Skills
Experience
*************.******@*****.***
Brgy. Pooc Sta. Rosa Laguna
4206 Philippines
KRIS IMIE MARIE
ALISBO
Operations Manager
Teleperformance - Social Media Content Moderation Operations Manager
Build strategic global partnerships by securing stakeholder buy-in and fostering shared ownership through trust and collaborative influence. Heavily involved in quality and accuracy across all initiatives, ensuring standards are upheld and outcomes are reliable.
Streamline operations and standardized processes by embedding best practices across multi-site environments and motivating teams to exceed performance goals.
2019 - 2022
iQor Philippines -Telco Customer Service, Tech, Sales, Activation and Retention
Operations Manager
Set objectives and executed strategic resource planning for call center operations.
Recruited, coached, and trained staff to uphold exceptional customer service standards.
Optimized procedures while evaluating performance using key metrics for continuous improvement.
2018 - 2019
iQor Philippines -Telco Customer Service, Tech, Sales, Activation and Retention
Operations Supervisor
Assisted in setting targets, hired and onboarded new employees. Provided guidance and feedback, optimized procedures, and motivated employees.
Ensured adherence to policies and procedures, prepared performance reports.
2017 -2018
Teletech Philippines - Telco Customer Service
Operations Supervisor
Assisted in setting targets, hired and onboarded new employees. Provided guidance and feedback, optimized procedures, and motivated employees.
Ensured adherence to policies and procedures, prepared performance reports.
2022 - 2026
Operations Management
Client Relationship Management
Talent Development and
Succession Planning
Performance Management
Communication and Engagement
KPI Management and Achievement
Process Improvement
Team Leadership and Motivation
COPC Certified
Innovation Site POC
Strategic Planning
Resource Optimization
Driving Operational Excellence
Yellow Belt Six Sigma Certified
Reference
Available upon request
Operations Manager
Valor Global - Home Security l Tech and Customer
Service
Build strategic global partnerships by securing stakeholder buy-in and fostering shared ownership through trust and collaborative influence. Heavily involved in quality and customer satisfaction across all initiatives, ensuring standards are upheld and outcomes are reliable. Streamline operations and standardized processes by embedding best practices across multi-site environments and motivating teams to exceed performance goals.
2026- Present
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