Customer Service & People Leadership Resume
Resume:
Hanford, Ca
*************@******.***
Kara
Kootstra
My career goal is to deliver exceptional customer, build positive customer relationships, and support the company’s mission by following established policies and procedures with professionalism and integrity.
Bartender
Guest Care Manager
People Lead
Hay Tones Hangout
3/2026 – 6/2026
Sky River Casino
7/2022 – 3/2026
Walmart
5/2019 – 7/2022
Provided friendly and efficient customer service while serving beer to customers in compliance with state alcohol regulations. Maintained state certification to legally serve alcohol, operated the lottery machine, and coordinated with vendors to support daily business operations.
Started as a Rewards Club Supervisor, leading a team of 25 representatives. Managed schedules, timecards, PTO approvals, disciplinary actions, customer issue resolution, and maintained kiosk maintenance. Promoted to Guest Care Manager in January 2025, overseeing a team of 8 reps and 2 supervisors. Directed daily operations, monitored call quality, approved timecards, and PTO, handled employee performance matters, and developed call scripts to enhance customer service.
I began my career as a stocker before transitioning to Online Pickup. During my final year, I was promoted to a Human Resources Lead role, where I supported over 300 employees. My responsibilities included managing attendance, approving PTO and timecards, scheduling, handling payroll issues, administering disciplinary actions, coordinating employee training and overseeing hiring and termination processes.
High School
Creativity
7/10
Elk Grove High School
1997 – 2001
Leadership
9/10
Problem Solving
8/10
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