Security Officer with Customer Service Expertise

Latanya Warren

Committed to maintaining a safe and secure environment for clients and

employees.

San Francisco, CA 94110 +1-415-***-**** *************@*****.*** Professional Summary

Detail-oriented security professional with more than 2 years of experience in security roles, including serving as a Security Guard Officer at Allied Universal. Possess a Guard Card and a Driver's License. Work Experience

Security Officer

Inter-Con San Francisco, CA

March 2025 to Present

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance

• Implemented access control measures by verifying identification credentials for individuals entering restricted areas

• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures

• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees

• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat Security Guard

Platinum Security San Francisco, CA

August 2024 to March 2025

Allied got bought out to a company called Platinum. I Applied with Platinum ( I was able to stay in same building/position) Performing excellent Customer Service at the State Building Security Guard Officer

Allied Universal San Francisco, CA

February 2023 to August 2024

greet people with a smile and nice words. give directions to places like Federal Building, passport, City Hall, etc. screen people going through the metal detector making sure no weapons and or drugs enters the State Building of California

(RONALD M. GEORGE). I help keep the employees and Judges safe at the State Building with a smile. Public Service Worker

Mission Neighborhood Centers San Francisco, CA

December 2021 to June 2022

1. Keep track of who goes in and out the restroom

2. Provide Sanitizer

3. Monitor the start time going in and coming out

4. Clean in between people going in and out

5. Give tourist advice and directions to popular places 6. Flush the pipe

7. Wash down sidewalk surrounding the public restroom Education

Diploma

Balboa High School San Francisco, CA

June 1994

Upper secondary education

All (Some college)

Skills

Customer support Driving Administrative experience Basic math Mobile devices Customer complaint resolution Outdoor work Cashiering Employee relationship building Writing skills Supervising experience Team management Working with individuals experiencing homelessness Customer service Guest Services Computer skills Security - Security experience (3-5 years) Decision making Management Customer communication Two-way radio communication Data collection Microsoft Word Client interaction via phone calls Organizational skills Surveillance Working with LGBTQ+ individuals Interpersonal skills Data entry Leadership Upselling Working with individuals from underserved communities Time Management Conflict management X-Ray Assistant Manager Experience Serving clients Microsoft Office Loss prevention First aid Phone etiquette Cash Handling

Languages

English

Certifications and Licenses

Driver's License

September 2025 to September 2030

Guard Card

July 2026 to July 2027

Additional Information

Authorized to work in the US for any employer

• Provided exemplary customer service

• Managed to stack product and merchandise categorically.

• Answered questions; assisted and suggested customers in their purchase

• Managed to administer weekly ad items.

• Collaborated with the stock clerk and the store manager in providing amicable atmosphere.

• Excellent communication and intrapersonal skills

• Ability to communicate clearly, timely, and accurately SKILLS

• Analytical thinking, planning.

• Strong verbal and personal communication skills.

• Accuracy and Attention to details.

• Organization and prioritization skills

• Problem analysis, use of judgment and ability to solve problems efficiently.

• Self-motivated, initiative, high level of energy

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