AI Automation & Cloud Project Management Lead

RESHMI MUKHERJEE

***** ******* *******, *******, ** 20147 571-***-****

***************@*******.*** https://www.linkedin.com/in/reshmimukherjeeaol/

PROJECT MGMT TECH LEAD AI, AUTOMATION & CLOUD ENGG

Technology Delivery and Project Manager with extensive experience leading enterprise software delivery, Agile transformation, cloud initiatives, automation, and global cross-functional teams across multiple industries. PMP and ITIL Foundation certified, with expertise in CI/CD, AWS, RPA, AI adoption, DevOps, and stakeholder management, delivering complex solutions and driving operational excellence.

PROFESSIONAL EXPERIENCE

FANNIE MAE, Reston, VA May 2018 - August 2026

Skills: AWS, GitLab, Blue Prism, Python, Java, Jenkins, Selenium, ServiceNow, Power Automate.

Lead Associate / Project Manager, May 2018 - August 2026

Led automation, cloud, resiliency, DevOps, and production support initiatives for business-critical Capital Markets and Structured applications, partnering cross-functionally to drive operational efficiency, scalability, and cost optimization.

Led RPA initiatives using Blue Prism, reducing manual effort by 30% and operational incidents by 20% through automation and process optimization.

Directed resiliency and disaster recovery initiatives, including automated failover/failback testing, achieving Recovery Point Objective (RPO) and Recovery Time Objective (RTO) targets within 4 hours.

Migrated CI/CD pipelines from UCD to GitLab, increasing deployment efficiency by 80% and enhancing scalability of automation assets by 75%.

Architected and supported AWS infrastructure, delivering cloud optimization initiatives with more than $500K annual cost savings.

Streamlined ServiceNow knowledge management, application validation, and alert remediation processes for Capital Markets initiatives with budgets exceeding $1M.

Administered production support, compliance, credential administration, and change management for Structured applications, reducing MTTR to under 2 hours.

Championed adoption of Claude, GitHub Copilot, and ChatGPT, improving engineering productivity, code quality, and reducing development effort by 20%.

EPAM SYSTEMS, INC., Hyderabad, India June 2013 - April 2018

Skills: .NET, SQL Server, Java, Jenkins, Chef, Rally, JIRA, Selenium, TestNG, Cucumber, IBM ODM.

Project Manager, June 2013 - April 2018

Led end-to-end delivery of multi-client technology programs across financial services, healthcare, retail, utilities, and eLearning, managing global cross-functional teams and portfolios exceeding $1M.

Managed 10+ client engagements across financial services, healthcare, retail, utilities, and eLearning, overseeing portfolios exceeding $1M.

Led global cross-functional teams of 15-20 engineers, QA professionals, and Scrum teams, improving delivery predictability and execution.

Directed end-to-end delivery including scope, schedule, capacity planning, sprint execution, release management, risk mitigation, and quality assurance for eight high-visibility programs including Radian and AHM.

Drove Agile, DevOps, CI/CD automation, and engineering best practices, increasing delivery velocity by 80% and supporting successful proposals/SOWs that secured new business.

Managed 5+ concurrent projects while maintaining stakeholder alignment and delivery commitments.

FANNIE MAE, Reston, VA September 2008 - May 2013

Skills: Java/J2EE, WebLogic, Oracle, UNIX, Sybase, Autosys, XML, LDAP, Remedy, Eclipse.

Systems Engineer Iv, September 2008 - May 2013

Led mission-critical production operations and release management for 12+ enterprise applications supporting 400+ users, driving application reliability, SLA compliance, process automation, and continuous operational improvement.

Managed mission-critical production support for 12+ enterprise applications supporting 400+ users, achieving 99% SLA compliance.

Oversaw 100+ production releases annually (2 releases/week), including impact assessments, deployment planning, rollback strategies, and contingency planning.

Automated support processes, reducing incidents by 20% and improving MTTR through proactive monitoring and remediation.

Partnered with 20+ business and technology stakeholders to improve operational processes and application reliability.

TECHNOLOGY INTEGRATION SERVICES INC., Reston, VA April 2004 - August 2008

Skills: Java/J2EE, WebLogic, Oracle, Objective-C, WebObjects, LDAP, JasperReports, UNIX.

Senior Developer - Lead, April 2004 - August 2008

Led modernization and migration of legacy enterprise applications to Java/J2EE, driving architecture redesign, platform transformation, and development of scalable business solutions.

Modernized eight legacy Objective-C/WebObjects applications to the Java/J2EE platform, enhancing scalability and maintainability.

Managed migration of eight applications including the Reverse Mortgage application CHEERS to eBoutique, including architecture redesign and implementation.

Developed enterprise applications, including License Management solutions, that reduced license management processing time by 40%.

CSMI PROFESSIONAL SERVICES INC., Washington DC June 2002 - March 2003

Skills: PHP, MySQL, Java, JavaScript, Linux, Apache, SQL Server.

Consultant - Dcwasa, June 2002 - March 2003

Developed web-based enterprise applications using PHP/MySQL, delivering business process automation and reporting solutions that improved operational efficiency and reduced manual effort.

Developed four web-based enterprise applications, including Purchase Order Management, License Tracking, and Hardware Asset Management systems, using PHP and MySQL.

Built Budget Book Online, reducing report generation time by 90%, enabling automated reporting and document generation.

APPLE COMPUTER, INC., Reston, VA January 2001 - December 2002

Skills: WebObjects, Objective-C, Java, Oracle, Sybase, Cocoa, Carbon

Consulting Engineer, January 2001 - December 2002

Technology used: WebObjects, Objective-C, Java, Oracle, Sybase, XML, Perl.

Developed enterprise solutions for government and education clients, including the Department of State, NIH, and major school systems, improving operational efficiency by 80%.

Designed secure, scalable applications using WebObjects, Objective-C, Java, Oracle, and Sybase, enhancing application scalability to support 100 concurrent users.

EDUCATION

Master of Information Technology Studies

Information Technology Studies

University of Queensland, Australia

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