QA Tester
Resume:
James Hickman
Address: * * ******* ***, **** ****1, DE
Phone Number: 302-***-****
Email Address: *********@***.***
Profile
Business User Acceptance Testing Lead with 15+ years of experience in financial services, specializing in end-to-end UAT strategy, web and mobile release validation, and cross-functional stakeholder alignment. Proven track record leading complex testing efforts at J.P. Morgan Chase and Barclays across consumer banking and marketing platforms. Combines deep QA execution expertise with Agile delivery experience in Scrum and Kanban environments. Core Competencies
UAT Strategy & Execution Web & Mobile Testing Agile Delivery (Scrum & Kanban)
Defect Management & Risk
Tracking
Cross-functional
Stakeholder Alignment
Release & Post-Production
Validation
Test Planning &
Documentation
Process Improvement &
Automation
Experience
2023 – 2026
Wilmington, DE
Production Validation Coordinator, AVP
Barclays
Owned end-to-end user acceptance testing and functional testing strategy for websites, mobile applications, and native apps across multiple products, partners, and offers, ensuring release readiness at each milestone.
Validated Adobe DAM integration across Customer Website, Mobile Website, and Native iOS and Android applications, coordinating test data setup and data conditioning to support reliable execution.
Partnered with cross-functional stakeholders including partner tech teams to align on testing scope, timelines, and API validation, driving defects and risks to closure with clear ownership and follow-through.
Led multiple change management initiatives within the production validation department, including a full overhaul of the process for handling, tracking, and closing production test accounts — improving audit readiness and post-production validation consistency. Provided structured status updates to business leadership, highlighting progress, dependencies, and decisions needed across simultaneous workstreams. 2018 – 2023
Wilmington, DE
Marketing Systems Associate, Sr.
J.P. Morgan Chase
Served as technical lead and testing subject matter expert, partnering with product, engineering, QA, and business stakeholders to execute iterative delivery cycles as part of the digital transformation roadmap.
Led requirement gathering, configuration, and UAT for new workflows and processes, coordinating monthly release deployments and managing multiple workstreams simultaneously across Scrum and Kanban Agile environments. Implemented, configured, and maintained marketing workflow management systems
(Workfront, Screendragon), identifying process improvement opportunities and evaluating solutions against evolving team needs.
Coordinated with third-party vendors on enhancement requests and product releases, aligning on scope, timelines, and release readiness across Consumer & Community Banking (CCB).
Configured business requirements into Pega as part of a legacy tool decommission and performance transformation project, documenting test scenarios and scripts to support the transition.
2014 – 2018
Wilmington, DE
Marketing Delivery Lead
J.P. Morgan Chase
Experience
Directed a team of 15 UAT testers, ensuring full functional test coverage within project timescales and driving defects to resolution with clear ownership across complex, cross- functional releases.
Designed and implemented a partially automated governance process to ensure the department remained continuously audit-ready, reducing manual overhead and improving documentation consistency.
Managed and coordinated release deployment and post-GoLive validation activities, providing structured status reporting to business leadership stakeholders on a regular basis.
2013 – 2014
Wilmington, DE
Business Process Lead
J.P. Morgan Chase
Partnered with stakeholders to define reward option parameters and develop associated business requirements, translating them into executable test scenarios for production validation.
Wrote and executed SQL queries against the CDW database to retrieve and validate rewards data, supporting account-level and option-level diagnostics and defect resolution. 2011 – 2013
Wilmington, DE
Business Process Analyst
J.P. Morgan Chase
Executed UAT planning, design, and execution phases using SQL and database analysis, applying structured testing methodologies and defect tracking processes across multiple credit card portfolios.
Managed and tested quarterly campaigns for Chase's largest credit card portfolio over 12 months; served as lead tester for a complete redesign of the reward statement summary build software across all Chase products.
Education
2000
Newark, DE
Finance Bachelor's of Science
University of Delaware
Additional Skills
– TOOLS & PLATFORMS
Jira Confluence Workfront Screendragon
Pega Adobe AEM Adobe DAM Postman
– DOMAIN KNOWLEDGE
Banking & Financial
Services
Consumer Credit Card
Products
Digital Transformation Business Architecture
SDLC
– METHODOLOGIES
Agile (Scrum & Kanban) Test Case Design Defect Lifecycle Management
Requirements Gathering
– TECHNICAL SKILLS
SQL Business Intelligence &
Analytics
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