Customer-Focused Operations and Relationship Manager
Resume:
Springfield, Illinois ****2
***************@*****.***
Molly Chestnut
OBJECTIVE
With over fifteen years of experience across various areas of the service industry, I have developed exceptional customer service, communication, and problem-solving skills. I am seeking an opportunity with an organization that values customer satisfaction, professional development, and teamwork. I am motivated to contribute my experience while continuing to learn, grow, and advance professionally within a supportive and empowering work environment.
EXPERIENCE
Illinois Licensed Beverage Association, Springfield, IL- Operation Manager
January 2025- Current
Helping manage relationships with corporate partners, suppliers, service providers, and other industry organizations.
Assisting with budgets, invoices, purchasing, records, and making sure the organization operates efficiently and responsibly
Maintaining and growing membership, processing membership information, and communicating with member businesses
Organize training and resources related to responsible alcohol service, food safety, allergens, workplace requirements, and other business practice
Accel Entertainment, Springfield, IL— Relationship Manager
September 2021- February 2026
Maintain compliance set forth by the State of Illinois
Daily activity notes in Sales Force
Assist new business owners obtain and preserve all business licensing
Strategic marketing plans to increase foot traffic working with social media and Canva
Procuring extensions/contacts within my portfolio
Signing new business
Koerner Distributor, Springfield, IL- Territory Manager
March 2018- 2021
Creating weekly schedules and plans to see my account base in a timely manner
Attention to detail while in accounts
Problem solving
Closing sales
Written and verbal communication with accounts and team members
Self-motivation
Product knowledge and creating sell sheets to present
Helping accounts with marketing strategies to help businesses grow
Lake Pointe Grill, Springfield, IL— General Manager
July 2016- March 2018
●Create weekly schedules for 40 plus employees
●Resolving guest complaints and requests in a timely and efficient manner
●Oversee the maintenance of the inside and outside of the restaurant
●Menu plan and execute changes twice a year
●Weekly liquor orders and inventory
●Plan and coordinate events on and off site- menu, décor, layout, staffing, set up and breakdown
●Inputting invoices in QuickBooks
●Maintenance of the POS and reservation system
●Hiring employees and promotions
●Tracking and recording daily and weekly sales
●Overseeing labor in the front and back of the house and making changes as needed
Public House 29, Rochester, IL— Front of House Manager/Bartender
April 2015- June 2016
●Help establish and open a new restaurant
●Created schedules for 20 plus people weekly
●Knowledgeable and detail-oriented in dealing with a variety of customer allergies, we catered to many dietary needs.
●Problem-solved where appropriate and listen intently to customer’s needs
●Responsible for overseeing daily side work duties
●Handling the businesses’ money and credit card batches while either opening or closing the restaurant
CERTIFICATIONS
Food handler’s Manager Certificate
Illinois Certified Food Handler’s License
Illinois BASSET Bartending Certification
EDUCATION
Lincoln Land Community College, Springfield, IL — Associates Degree, 2015
Graduated with an associate degree in Business Administration
University of Spa & Cosmetology, Springfield, IL— Nail Technician, 2003
Graduated with a certificate to be a Nail tech
North Saint Paul High School, North Saint Paul, MN— High School Diploma, 2001
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