Banking Teller and Operations Specialist

MARY GHOBRIAL

Phoenix, AZ • 602-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Banking and operations professional with 3+ years of teller experience across Wells Fargo, Alerus Financial Bank, and Enterprise Bank & Trust, supported by leadership, administrative, billing, sales, and customer-service experience. Experienced in transaction processing, cash handling, account documentation, client service, referrals, records accuracy, and handling multiple priorities in fast-paced environments. Currently pursuing a degree in Human Resources and Business.

CORE SKILLS

Banking Operations • Cash Handling & Money Management • Transaction Processing • Customer & Client Service • Account Documentation • Records Management • Problem Solving & Critical Thinking • Attention to Detail • Administrative Support • Report & Spreadsheet Preparation • Sales & Product Referrals • Leadership & Training • Multitasking & Prioritization • Insurance Verification & Billing

PROFESSIONAL EXPERIENCE

Enterprise Bank & Trust — Teller Scottsdale, AZ Dec 2025 – Present

• Process deposits, withdrawals, check cashing, and other routine banking transactions with accuracy and attention to detail.

• Manage cash and support daily money-management responsibilities while maintaining accurate transaction records.

• Work closely with wealth management and clients to provide responsive service and identify appropriate needs.

• Refer clients to bankers and other banking resources based on client needs and opportunities.

Alerus Financial Bank — Teller Scottsdale, AZ Feb 2025 – Nov 2025

• Processed deposits, withdrawals, and transfers while maintaining accurate transaction records.

• Delivered customer service and identified opportunities to connect clients with appropriate banking products and services.

• Made banker referrals based on client needs and supported a positive client experience.

Mayan Hookah Lounge — Server Phoenix, AZ Oct 2024 – May 2025

• Managed multiple VIP tables simultaneously while maintaining an upscale, welcoming customer experience.

• Built relationships with repeat clientele to support customer loyalty and retention.

• Used consultative upselling to recommend premium products and increase revenue.

• Maintained quality and safety standards while coordinating multiple guest needs in a fast-paced environment.

Wells Fargo — Teller AZ Nov 2023 – Jan 2025

• Processed bank deposits, withdrawals, and transfers while maintaining accurate transaction records.

• Provided customer service and identified client needs through day-to-day banking interactions.

• Referred customers to bankers for additional financial products and services.

Camelback Toyota — Clerk Phoenix, AZ Jan 2023 – Oct 2023

• Processed and maintained customer account documentation with accuracy and attention to compliance requirements.

• Managed vehicle title and registration paperwork and coordinated financing and insurance documentation.

• Supported the sales team with timely contract processing and accurate records.

• Streamlined clerical workflows to improve processing efficiency and customer-service turnaround times.

Pongratz Orthotics/Prosthetics — Administrator / Billing Phoenix, AZ Feb 2023 – Nov 2023

• Verified insurance information and handled billing-related administrative tasks.

• Scheduled patients and insurance-covered rideshares while coordinating appointment needs.

• Maintained medical records and charts and supported accurate documentation.

• Checked patients in and out while providing professional customer service.

SolePlay 909 — Sales Lead Scottsdale, AZ Sep 2022 – Feb 2023

• Managed customer needs while handling multiple priorities in a retail environment.

• Applied money-management and product-upselling skills to support sales goals.

• Sourced and evaluated emerging and established clothing brands for retail placement.

Foot Locker — Sales Lead & Store Manager Glendale, AZ Sep 2019 – Oct 2022

• Managed money-handling responsibilities and supported store operations and customer service.

• Created and analyzed reports, spreadsheets, and sales statistics to support business decisions.

• Hired, trained, and developed employees while providing day-to-day leadership.

• Handled multiple prospects and customer needs simultaneously while identifying opportunities to upsell products.

EDUCATION

Phoenix Community College — Phoenix, AZ Human Resources and Business, in progress

Cortez High School — Phoenix, AZ High School Diploma

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