Administrative Assistant, Logistics & Scheduling
Resume:
ESTELLE MORI ************@*****.***
Administrative Assistant 1-646-***-****
Administrative Assistant with experience supporting commercial and residential appliance operations, including service scheduling, logistics coordination, order tracking, and operational documentation. Strong background in managing client and vendor relationships, processing damage claims, and supporting on-site technicians in fast-paced, contractor-driven environments.
Administrative Assistant, Minotti DDC (Feb 2021 - Feb 2024 ) Provided executive-level administrative support to the CEO and senior leadership, including scheduling, travel coordination, and daily operational suppor t
Coordinated domestic and international logistics, working with third-party carriers and warehouses to ensure on-time deliver y
Tracked orders, prepared weekly order status reports, and prioritized incoming materials based on project and client need s
Managed inventory allocation across showroom, warehouse, and e-commerce platforms, ensuring accurate order trackin g
Coordinated service technicians for on-site assembly and disassembly, managing schedules for on-site technician s Liaised with vendors, carriers, and internal teams to resolve delivery issues, repairs, and invoicing discrepancie s Maintained organized records for orders, repairs, invoices, and client communication s Supported sales and operations teams by coordinating client appointments, site visits, and showroom readines s Identified workflow inefficiencies and provided process improvement recommendations to Operations leadershi p Maintained professional relationships with vendors, clients, and service partner s Administrative Assistant, Christian Dior Couture LVMH (May 2020 - Feb 2021 ) Supported senior management with administrative coordination, scheduling, and daily operational task s Managed shipment tracking and delivery coordination, resolving issues to prevent delay s Handled high-volume inbound and outbound communications via phone, email, and cha t Processed payments, cancellations, and replacements while maintaining detailed documentatio n Placed and tracked client orders, ensuring accuracy and timely completion Administrative Assistant, A.J. Madison (Aug 2024- present ) Schedule and coordinate service appointments, ensuring proper routing, availability, and timely resolution of client issue s
Coordinate logistics and shipments, including tracking deliveries, resolving delays, and communicating timelines to internal teams and client s
Process and document damage claims, including reviewing delivery details and accurately notating Bills of Lading (BOL ) Manage high volumes of inbound and outbound calls, emails, and chat inquiries, ensuring prompt and professional communicatio n
Process reauthorizations, cancellations, replacements, and order adjustments while maintaining accurate record s Place client orders and monitor order status from initiation through fulfillmen t Support operational workflows by ensuring documentation, approvals, and transactions are completed efficiently Work Experience
About
Goldsmiths University, London 2007-2010
Bachelors in Digital Content Creation
Birkbeck University, London - 2006
Legal Method Certificate
Pitman’s Secretarial School - 2001
Pitman’s secretarial diploma
Education
Skills
Tools
O racle Cy bersource Salesforce
Asana Z endesk T rello
E xcel
My riad G -suite
Order tracking and operational documentation, client and vendor relationship management, logistics and delivery coordination, damage claims processing and BOL notation, high- volume phone and email communication, multitasking in fast- paced environments, process improvement and problem resolution, rapid adoption of software-based systems
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