Remote WFH IT Support Technician Ready

MARK PISANELLI

C: 951-***-**** ****.*********@*****.***

**** *. **** **, ***-G6, Anaheim CA, 92804

Highlights

Telecommunications Certified

Dell Laptop & Desktop Certified

Compaq Laptop & Desktop Certified

IBM Laptop & Desktop Certified

HP Laptop & Desktop Certified

Gateway Laptop & Desktop

Certified

Lexmark Printer Certified

Samsung Laptop & Desktop &

Printer Certified

Asset Management & inventory

stock

MPC Gateway Contract Certified

Galileo Ticketing Machines

Visio Professional 2016 & O365

32bit, 64bit

MS Office O365, Windows 7, 10, &

11, PC Refresh & Imaging, Outlook

2016 & 2019

Adobe Creative Cloud, Adobe

Acrobat Pro all versions, Acrobat

Reader, Kofax Power PDF Advanced

RightFax Professional Client

MS Teams, Zoom, & Webex

Help Desk Services

Footprints Ticketing Software

RSA/VPN Token Assignments

A+ Certified

Active Directory/Users & Computer

Accounts - OU Management

C.I.T. Medical Software - Citrix

Internal TelNet

InfoPath

OneNote

VOIP Phones, Jabra & Plantronics

Citrix Receivers & NexGen Software

Thin Client Imaging & Upgrading

Supervisor & Workflow Coordinator

HealthConnect - Only loaded

software

Welding Certified in Arc, Mig, Tig,

Gas & Submerged Arc Welding

Manager of the night crew at

Lucky’s Food Chain for 2 years

Intune/Azure/AutoPilot

Imaging/Users & PC

Management/Users Licensing

Experience

Unisys Corporation-I.T. Information Department - RETURNED June 2024 to September 2026 Sr. Project Lead Refresh & Desk-Side Support II Technician

(Unisys Interviewed, then hired on as a Contractor)

Win 10 & 11 Refresh Sr. Project Lead

Win 10 & 11 Refresh Support Tech

I.T. Desk-Side Level-II Support Tech

Desktop, Laptop Hardware & Software Support

Help Desk Level-II Support

Triage Support

Windows 10, & 11 Workstations

Think Together-I.T. Department June 2023 to May 2024 Helpdesk & Desk-Side Support II Technician

(Think Together Interviewed, then hired me on as a Contractor)

Win 10 & 11 Refresh & Post Support Tech

I.T. Desk-Side Level-I & II Support Tech

Desktop, Laptop Hardware & Software Support

Help Desk Support

Triage Support

Unisys Corporation-I.T. Information Department November 2017 to June 2023 Sr. Project Lead Refresh & Desk-Side Support II Technician

(Unisys Interviewed, then hired on as a Contractor)

Win 10 Refresh Sr. Project Lead

Win 10 refresh Post Support

I.T. Desk-Side Level-II Support Tech

Desktop, Laptop Hardware & Software Support

Help Desk Level-II Support

Triage Support

Windows 7, 10, & 11 Workstations

Corh Technology Partners Inc.–I.T. Department June 2015 to September 2017 I.T. Field II Technician & Asset Management, Stock Inventory

(Temp to Hire)

Based out of Irvine & Long Beach Monarch locations

Clinical I.T. Support - Multiple clinics throughout Monarch H.C.

Repairing & imaging, laptops & desktops using the EDS Server in the lab

Work with RSA/VPN token assignments for onsite & offsite associates

Upgrades with Citrix Receivers & NexGen support for all MHC clinics

Staging PC’s & configuring the software & emails, docs for all associates

Thin Client imaging & upgrading for exam rooms within the clinics

Inventory & Asset Management using Active Directory - OU Management

C.I.T. projects & server hardware rack, stacks replacements

Imaged multiple VM’s for Servers for the upgrades throughout all clinics for MHC’s C.I.T. Team & Engineers

Worked and ran tickets for the Help Desk using Footprints to open & close tickets Western Medical Hospital–IHHI – I.T. Department March 2015 to June 2015 Deployment Team – Networking Windows 7 Workstation Environment

(Temporary through Robert Half – Contract)

Worked with I.T. on the PC Refresh project

Imaging and configuring laptops & desktops using the WDS Server

Software configurations of all new PC’s, including MS Outlook PST files

Along with running GPO updating for bringing back network drives Systems Maintenance Services / P&PSG / PPT May 2008 to August 2014 Sr. Lead Onsite Service II Technician & Sr. Field Service II Technician

Sr. Field Service Technician for the MPC Gateway contract

Based at Kaiser Permanente as the Sr. Onsite Lexmark Printer Technician

Lexmark hands on and software test certified in all models of Lexmark printers

Covered on hospital and two large Medical Operations Building’s for Kaiser Permanente Moreno Valley, CA BancTec Los Angeles, California November 1998 to May 2008 Field Service Supervisor & Sr. Computer Field III Technician & Lead Tech III

(Contractor, then hired Perm)

Hardware Field Service Technician for Dell & Compaq PC’s

Field Service Supervisor for Hayward, CA for one year in charge of 28 Technicians

Upgraded to full Supervising Manager for the Raytheon / CSC / Boeing Project for 2 years

Sr. Field Level Technician for the Galileo Project and 3rd Level Repair Tickets

District Administrator for the District Manager for all Inland Empire

Site Lead for the AON project in Downtown LA, as a one-year handling onsite Help Desk Support

A+, Dell, Compaq, Lexmark, Samsung Printer hands on & Tested Certified

All training was provided by BancTec

Education

Pacifica High School

GED Diploma

Associated Technical College of Anaheim, CA September 1989 to June 1992

- Telecommunications training on-site, hardware & software

- Computer Science training on-site, hardware & software

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