Administrative Operations & Customer Service Professional

JOHAINI TAVAREZ

201-***-**** ***********@*****.*** Putnam Valley, NY Authorized to work in the U.S. for any employer PROFESSIONAL SUMMARY

Administrative and operations professional with experience in office support, customer service, scheduling, recordkeeping, staff coordination, cash handling, and daily business operations. Background includes co-owning and directing childcare center operations, supporting front-desk functions in a pediatric dental office, and providing customer-facing retail service. Known for being organized, dependable, detail-oriented, and professional when communicating with clients, parents, customers, staff, and management. CORE SKILLS

• Office Administration • Cash Handling & Payment Processing • Parent/Client Communication

• Customer Service & Client Relations • Staff Scheduling & Task Delegation • Bilingual: English & Spanish

• Scheduling & Calendar Management • Filing, Documentation & Compliance Records • Typing: 65-70 WPM

• Data Entry & Recordkeeping • Microsoft Office / Google Workspace • CPR Certified

• Phone Etiquette & Front Desk Support • Inventory & Supply Ordering PROFESSIONAL EXPERIENCE

Cashier / Member Services Associate

BJ's Wholesale Club - Yorktown Heights, NY 03/2025-Present

• Provide front-end customer service in a fast-paced warehouse retail environment, assisting members with purchases, returns, account questions, and general inquiries.

• Process cash, credit, debit, EBT, and membership transactions accurately while maintaining drawer accountability.

• Resolve customer concerns calmly and professionally, escalating issues to management when appropriate.

• Handle member information, payment details, and receipts with professionalism and confidentiality.

• Support membership renewals, account updates, promotional questions, and front-end workflow as needed.

• Maintain an organized checkout area and communicate with team members and supervisors to support efficient daily operations. Co-Owner / Operations Director

Ken's Family Center - Bronx, NY 2017-Present

• Oversaw daily operations of a childcare center, ensuring a safe, organized, and supportive environment for children, families, and staff.

• Managed administrative functions including scheduling, recordkeeping, enrollment paperwork, parent communication, attendance tracking, and compliance documentation.

• Created and maintained staff schedules, classroom routines, activity plans, and daily operating procedures to support consistent center operations.

• Supervised and delegated tasks to staff members to ensure proper coverage, smooth workflow, and completion of daily responsibilities.

• Served as a primary point of contact for parents, answering questions, resolving concerns, and providing updates regarding children's care and progress.

• Maintained organized files for medical forms, emergency contacts, incident reports, attendance records, and licensing-related documentation.

• Assisted with budgeting, supply ordering, vendor communication, and maintaining inventory of classroom and office materials.

• Supported hiring, onboarding, and training of staff while ensuring health, safety, sanitation, and childcare compliance standards were followed.

Dental Assistant / Receptionist

General Care Pediatric - Peekskill, NY 2020-2021

• Greeted patients and families, checked visitors in, verified personal information, and updated patient records in the office database.

• Scheduled and confirmed appointments, managed calendar changes, and communicated updates to staff and patients.

• Answered phones, routed calls, took messages, and provided professional front-desk support in a busy pediatric dental office.

• Collected patient information, prepared forms, maintained accurate documentation, and supported patient flow throughout the office.

• Maintained a clean, organized, and welcoming reception area while protecting confidential patient information. Cash Vault Teller

Dunbar Armored Service - Hackensack, NJ 2016-2018

• Processed, counted, verified, and balanced large volumes of currency and coin with a high level of accuracy.

• Prepared customer deposits, coin orders, and currency shipments according to company procedures and client requirements.

• Maintained detailed records, inventory counts, and transaction documentation while working under strict security standards.

• Identified discrepancies, reported issues, and followed procedures to ensure accurate cash handling and account balancing.

• Worked in a high-accountability environment requiring attention to detail, confidentiality, and consistency. Receptionist / Administrative Assistant

Dora's Naturals - South Hackensack, NJ 2013-2015

• Provided front-office administrative support including filing, faxing, mailing, data entry, and document organization.

• Answered, screened, and directed inbound phone calls while maintaining a professional first impression for the company.

• Scheduled meetings, supported staff calendars, and assisted with client communication.

• Maintained organized office records and assisted with general clerical tasks to support daily business operations. EDUCATION

Hackensack High School - Hackensack, NJ 09/2009-07/2013

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