Work-From-Home Customer Service & Complaints
Resume:
Carol Ann Kane
Evans, GA ***09
***********@*******.***
Professional Summary
Proven track record in enhancing customer satisfaction and loyalty, notably with Arise Solutions, through expert complaint resolution and empathetic communication. Skilled in fostering positive customer relationships and achieving high-quality outcomes in fast-paced environments. I have demonstrated the ability to manage multiple projects, driving continuous improvement with a service-oriented approach.
Skills
Customer Service
Problem Resolution
Outstanding communication skills
Call center experience
Empathetic and genuine
Customer Complaint Resolution
Complaint Handling
Customer Relationship Management (CRM)
Service-oriented self-starter
Work History
September 2024 – Present Omni International (Contractor) – Evans, GA / Work From Home Customer Service Agent
Serviced a health insurance provider.
July 2019 - August 2024 / Arise Solutions (Contractor) - Evans, GA / Work From Home Customer Service Agent
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions.
Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
Demonstrated close attention to detail, organization, and managing multiple tasks and projects simultaneously.
June 2015 - July 2019 / Groupon, Inc.- Evans, GA / Work From Home Customer Service Agent
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Communicate product features and benefits, helping customers make informed decisions about their purchases.
Addressed customer account discrepancies and concerns.
August 2010 - May 2015 / ADP - Augusta GA / Customer Service Payroll Representative
Assisted employees with navigating complex tax regulations specific to their residences.
Maintained strict confidentiality when handling sensitive employee information related to salaries, bonuses, or other compensation matters.
Contributed to a positive work environment in the payroll department through effective communication, teamwork, and problem-solving skills.
Kept payroll department procedures current by periodically reviewing and updating written documentation according to best practices.
February 2007 - July 2010 / IMSCO, Inc. - Augusta, GA / Customer Service Payroll Agent
Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documents to ensure seamless operations.
De-escalated and resolved customer complaints with punctual, polite, and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
March 1989 - December 2004 / American Express Travel - Atlanta, GA, Ft. Lauderdale, FL, & Miami, FL / Operations & Client Service Manager
Enhanced client satisfaction by addressing concerns and providing timely solutions.
Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
Implemented key performance indicators to monitor team performance and drive continuous improvement initiatives.
Education
Luther HS North Chicago, IL
High School Diploma
Various College Courses
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