Bilingual Remote Customer Service Representative

DACHELI SERRANO

Hialeah, FL Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Bilingual Customer Service and Sales professional with hands-on experience assisting customers in person, by phone, and online. Experienced in processing payments and invoices, managing orders, answering customer questions, resolving concerns, and maintaining accurate records. Strong communication, organization, multitasking, and problem-solving skills. Comfortable learning new technology and working in fast-paced, customer-focused environments. Seeking a Customer Service or Customer Care position with Progressive. CORE SKILLS

Customer Service • Bilingual Customer Support • Phone & Online Customer Assistance • Sales & Customer Retention • Problem Resolution • Payment Processing • Invoice Processing • Order Management • Data Entry • Computer & Technology Skills • Inventory Management • Multitasking • Communication • Attention to Detail • Time Management PROFESSIONAL EXPERIENCE

Sales Associate / Customer Service

THE TILE PLACE – Miami Gardens, FL

• Provided professional customer service in person, by phone, and through online communication.

• Assisted customers with product selection and provided information based on their needs.

• Processed customer orders, invoices, and payments accurately.

• Answered questions regarding pricing, availability, orders, and product information.

• Addressed customer concerns and worked to provide appropriate solutions.

• Managed customer orders from the initial request through completion.

• Coordinated product availability and customer pickups.

• Maintained and organized inventory in the warehouse.

• Entered and maintained customer and order information using computer systems.

• Handled multiple customers and tasks while maintaining accuracy and professionalism.

• Communicated clearly with customers and coworkers to ensure orders were processed correctly.

• Provided a positive customer experience in a fast-paced sales environment. EDUCATION

Pharmacy Technician Certificate – 2026

FVI School of Nursing and Technology

Completed pharmacy technician training, including 180 hours of practical externship experience. ADDITIONAL QUALIFICATIONS

• Fluent in Spanish

• Professional working proficiency in English

• Strong verbal and written communication

• Comfortable working with customers by telephone and online

• Experienced with payments, invoices, orders, and data entry

• Quick learner with new computer systems and software

• Strong attention to detail and organization

• Interested in remote Customer Service and Customer Care positions CAREER OBJECTIVE

Seeking an opportunity with Progressive where I can use my bilingual communication, customer service, sales, and problem-solving skills to assist customers and provide a positive customer experience.

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