Web Engineering & Production Support Leader

Derek Maloy

919-***-**** *******@*****.***

Raleigh, NC 27616 www.linkedin.com/in/derek-maloy-48973a32/

WEB ENGINEER PROJECT DEVELOPMENT MANAGER TECHNOLOGY CONSULTANT

Proactive information technology (IT) professional with a passion for new technologies and expertise in evaluating current software and recommending innovative technology solutions to accommodate expectations. Adept at analyzing, designing, developing, debugging, and documenting web applications. Engaging collaborator and leader, leveraging excellent time management and clear communication skills, enabling the ability to complete milestones.

AREAS OF EXPERTISE

Software Development Life Cycle (SDLC) Management Programming Troubleshooting Quality Assurance (QA) Testing Computer Architecture Web Services Communication Cross Functional Collaboration Partnerships Stakeholder Engagement Team Building Leadership Training, Education, and Talent Development IT Consulting

TECHNOLOGY

Truist One View, Google Apigee, Embedded Financing, Postman, Java, C++, Shell / Bash / ROSH, Python, Jython, JavaScript, HTML, XML, IBM MQ, Assembly, PowerShell, Tibco, Gemfire, MQ, HP Server Automation, WebSphere ND 6.1, 7, 8, 8.5, 8.5.5 and Liberty, Github, vFabric, VMware, WebSeal, IBM MQ Explorer, Ikeyman, IBM Tools for heap and javacore dumps, IBM Enterprise Imaging, API, Spboot, WebLogic, MS Active Directory, OpenShift, Pega, Workday, HP Hypervisor, Splunk, Dynatrace, Pega Log Analyzer, Workday, MS Teams, Red Hat Linux, IBM AIX, Windows, Apple iOS, Unix, Ansible, Docker

EXPERIENCE

Truist BB&T, Raleigh, NC Sep 2025 - July 2026

Production Support Engineer II

Operations strategist support of Embedded Financing with Truist One View.

·Led end to end diagnostics for all Embedded Finance production issues across a stack of 10+ integrated technologies, ensuring rapid triage and minimal disruption to customer facing services.

·Conducted daily reviews of third party infrastructure changes, assessing potential impacts to 24 7 operations and proactively mitigating risks before they reached production.

·Partnered with the delivery engineering teams to stabilize critical workflows, strengthen monitoring, and improve system reliability for high volume financial transactions.

·Executed comprehensive diagnostics and root cause analysis for Embedded Finance issues involving APIs, cloud infrastructure components, identity/authentication layers, MuleSoft orchestration, MQ messaging workflows, RTP transaction functionality, and dependent third party platforms.

·Performed detailed disaster recovery (DR) assessments and built structured playbooks outlining system dependencies, failover steps, associated teams, and recovery workflows for high availability financial platforms.

Truist BB&T, Raleigh, NC March 2011 - Oct 2024

Web Engineer I,II,III SME Lead Data System Engineer at Truist Automation, Scripting

Delivered Web Operations support for over 15K web applications on more than 3K servers per annum.

·Automated and maintained over 1K global shell scripts with HP Server Automation for Linux and AIX servers.

·Increased efficiency of the Web Operations team by 50% and saving the company millions of dollars a year with ad-hoc automation.

·Scripted universal start/stop/validate/diagnostic scripts for WebSphere ND, vFabric, MQ, Spboot, and others middleware technology.

·Resolved DDOS events, brute force attacks, permission issues, disk space, and security with ad-hoc scripts saving the company millions of dollars per year in preventative data breaches, security issues and priority 1/2 incidents.

·Created new solutions to complete tasks and changes by 75% of a normal time, including WebSphere firmware updates for version ND 6.1, 7, 8, 8.5, 8.5.5, and Liberty.

·Completed monthly DR tests and MQ failovers to test the validity of the disaster recovery environment for 100s of applications and middleware.

·Tracing of raw application log data to troubleshoot SSL, Database, web services, and network connection issues.

·Developed scripts to scan all AIX and Linux servers for middleware to provide a complete middleware spreadsheet with the most current configuration settings for WebSeal, DataPower, Tibco, Spboot, vFabric, MQ, WebSphere ND, Pega, and other middleware.

·Architected scripts for turnover items from Dev-Eng for quality assurance, validation of configuration standards, and identical configurations per environment.

·Analyzed log files, thread dumps, heap dumps, javacore dumps, traces for security, and other data with developers and operation teams using raw data, Splunk, Dynatrace, PLA, and other available resources.

·Educated and trained new employees of existing infrastructure middleware, emerging migrations, and merging efforts with BB&T and SunTrust to become Truist.

·Creating Ansible playbooks for WebSphere ND and vFabric applications.

Independent Contractor, Raleigh, NC May 2008 - March 2011

IT Specialist Web Developer

Engaged as a Contractor within small business firms.

·Alliance Brokers International - Repaired and refurbished laptops and PCs for third party resellers. Installed ghost images on computers and ran diagnostic tests for final sale. Recovered lost data on customer’s hard drives.

·Southern Technologies - Installed server and workstations, created secure network with individual domain, retrieved database information and updated all software and database information on server.

·Physicians Pharmacy Alliance - Served as the Assistant Logistics Manager and created a logistic tracking system for deliveries using only a scanner and VB macro coding.

Keller Williams Realty, Raleigh, NC May 2008 - August 2008

Web Developer Internet Lead Generator

Created team and neighborhood websites for the Intensity Team to gain leads from the internet. Arranged for new domain for future websites. Formatted and modified image files using Photoshop and Illustrator for the websites.

·Maintained statistics within the sites and enhanced the search engine ranking.

·Increased the advertising of the team’s name and website to other websites.

·Addressed all technical and web development issues within the team.

·Designed drip campaigns to initialize contact for future and present clients.

·Trained members of the team to operate built in applications on the website for buyers and sellers.

CTG Contractor for IBM, Research Triangle Park, NC March 2006 - May 2008

Quality Assurance Tester Rational Automation Programmer

Collaborated on a team of five and coordinated tests within the high-performance team for future and present servers using agile development methodology.

·Assisted with the knowledge of specifications to meet developer and engineer restrictions.

·Owned updated and new software and hardware technologies used within the high-performance servers and testing applications.

·Wrote over 30 automated java programs and updated test cases, increasing productivity by 60%.

·Extended personal responsibility to two QA teams after six months of hire date.

·Identified over 100 defects with detailed error logs and reproduction directions.

·Met all deadlines in 2006 and 2007 with over 10 different phases of testing per year on multiple high-performance servers.

EDUCATION

Bachelor of Science (BS), Computer Science 2001-2005

North Carolina State University, Raleigh, NC

Sigma Alpha Mu, Web Admin/ Philanthropy coordinator

(Coursework) Bachelor of Science (BS), Computer Science 1999-2001

Fayetteville State University, Fayetteville, NC

Academic Scholarship/Golf Team

Certifications:

AWS Backup 6/5/2025

AWS Managed Services (AMS) Works within Cloud Operating Models 6/6/2025

AWS Cloud Practitioner Essentials 6/11/2025

AWS Machine Learning Exam Basics 6/12/2025

AWS Well Architected Foundations 6/13/2025

AWS RDS for SQL Server 6/13/2025

AWS Billing and Cost Management 6/13/2025

AWS Shared Responsibility Model 6/13/2025

Azure Cloud computing 6/16/2025

Cisco Layer 2 Discovery Protocols Completed 07/17/2025

Managing Cisco Network Operating Systems Completed 07/17/2025

Network Simulations with Cisco Modeling Labs Completed 07/18/2025

Deploy a Kubernetes Cluster Completed 07/20/2025

Hobbies:

Found a way to hack existing Captcha security based on coordinates with python code.

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