Customer Care & Compliance Investigations Specialist

PAUL A. BARRETO

Customer Care Specialist

Spring Hill, FL 34613 352-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Investigations and compliance-focused professional with more than 10 years of law-enforcement, security, public-safety, and client-

service experience. Skilled in reviewing complex activity, gathering and evaluating information, documenting findings, applying laws

and procedures, and making sound risk-based decisions. Brings strong report writing, research, critical thinking, discretion, and

cross-functional communication. Fluent in English and Spanish; proficient in Microsoft Word, Excel, PowerPoint, and internet

research.

RELEVANT SKILLS

Investigations and Case Review Risk-Based Decision-Making Evidence and Information Gathering Detailed Report

Writing Regulatory and Policy Compliance Research and Fact Verification

High-Risk Individual Assessment Escalation and Incident Response Confidential Information Handling Client and

Community Communication Independent and Team-Based Work English and Spanish

PROFESSIONAL EXPERIENCE

SUMTER COUNTY SHERIFF'S OFFICE Sumter County, FL

Sheriff's Deputy July 2024 - September 2026

• Investigated reported and observed activity by interviewing involved parties, gathering evidence, assessing facts, and determining

appropriate enforcement or protective action.

• Prepared accurate, detailed reports that documented incidents, investigative steps, findings, and actions for supervisory, legal, and court

review.

• Applied laws, regulations, and departmental procedures while handling sensitive information, identifying risk indicators, prioritizing

matters, and escalating or coordinating responses.

• Communicated professionally with victims, witnesses, suspects, community members, and court personnel; provided clear testimony

regarding investigations when required.

DSI SECURITY SERVICES Spring Hill, FL

Armed Security Officer March 2020 - June 2024

• Monitor and patrol a college campus to identify unusual activity, safety concerns, access issues, and potential policy violations affecting

people and property.

• Assess and document security concerns, coordinate with campus and public-safety partners, and work independently with

professionalism, sound judgment, and attention to procedure.

HERNANDO COUNTY SHERIFF'S OFFICE Hernando County, FL

Patrol Deputy June 2014 - November 2018

• Investigated a broad range of matters, including commercial and residential alarms, domestic incidents, wanted subjects, and

misdemeanor and felony offenses.

• Reviewed circumstances, interviewed individuals, gathered information, prepared capias documentation, and completed reports for

follow-up and legal review.

• Used clear, tactful communication with individuals from varied backgrounds during routine, sensitive, and high-stress contacts.

Additional assignments SWAT Operator, March 2016 - August 2017 Auxiliary Deputy, December 2013 - June 2014

• Supported high-risk operations and field response assignments requiring disciplined teamwork, precise communication, situational

awareness, and adherence to established procedures.

CODE 3 SECURITY AND PROTECTION SERVICES INC. St. Petersburg, FL

Security Officer August 2012 - June 2013

• Monitored commercial properties for theft, unauthorized access, rule violations, and unusual activity; responded to incidents and prepared

daily activity and exception reports.

NESTLE PROFESSIONAL AND VITALITY Wheeling, IL

Independent Contractor and Account Care Manager June 2008 - February 2012

• Managed an established customer base, trained customers on equipment operation and sanitation procedures, and supported client

retention and account growth.

• Partnered with sales and distributor teams, participated in presentations and trade shows, maintained budget and expense records, and

generated weekly invoices.

CERTIFICATIONS AND TECHNOLOGY

Licenses and training: Florida Class D and Class G Security Licenses, 2020; Basic SWAT Operator Course, Pasco Sheriff's Office,

2017; Speed Measurement Certification, College of Central Florida, 2017

Technology: Microsoft Word, Excel, PowerPoint, and internet-based research tools

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