Receptionist

Marlana Merrill

Keene, NH ***** +1-603-***-**** ********@*****.***

Professional summary

Experienced Patient Access Representative with 7 years in healthcare administration, including team lead and training responsibilities. Skilled in patient registration, insurance coordination, and appointment scheduling. Brings 18 years as an LNA in diverse care settings, delivering compassionate support to patients with disabilities and in rehabilitation. Strong background in customer service and office administration. Authorized to work in the US for any employer

Work experience

Patient Access Representative

Conifer Health Solutions Keene, NH

November 2019 to September 2026

• Led team operations and trained new employees, improving onboarding efficiency and workflow consistency.

• Arrived patients and verified insurance information, ensuring accurate records and timely service.

• Scheduled patient appointments and coordinated with providers, optimizing daily schedules for increased patient flow. LNA/HUC

Cheshire Medical Center Keene, NH

February 2017 to November 2019

Patient care, feeding group, ordered supplies for the floor, answered phone, arranged transporttation fir patients LNA

Cedarcrest and Crotched Mtn Keene, NH

October 2001 to February 2017

• Provided 18 years of LNA experience in nursing homes and schools for children with disabilities, delivering compassionate care.

• Supported patient rehabilitation at two different facilities, enhancing recovery outcomes through attentive daily care.

• Delivered home care services, assisting clients with daily living activities to improve quality of life and independence. Customer Service Rep

Shaw's Keene, NH

March 1999 to January 2003

• Worked at grocery store customer service desk, serving as cashier and checkout leader to ensure smooth transactions and customer satisfaction.

• Served as receptionist at chiropractor’s office, answering phones, scheduling appointments, processing payments, and coordinating with insurance companies to streamline office operations. Education

High school or equivalent

KHS

Skills

Electronic Health Records Medical Billing Patient Registration Insurance Verification Appointment Scheduling

Certifications and licenses

LNA

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