Administrative Support & Customer Service Specialist

Cheryl (Sherri) Hawkins

Canby, OR ***** +1-971-***-**** ******-*@****.***

Professional Summary

62yr old looking to supplement income

Areas of Expertise:

• Administrative & Executive Support

• Customer Service & Sales

• Catalog Management

• Process Optimization

• MS Office Programs, Google sheets

• Customer Engagement

• Business Analysis

• Web Development

• Performance Tracking

• Team Leadership

• Documentation & Reporting

• Cross-Functional Collaboration

• Financial Records Management

• Client Relationship Management

• Creative Problem Solving

Work Experience

Technical Support- Member Services Representative

Onpoint Credit Union Canby, OR

October 2024 to July 2026

Member Services contact center support

Catalog Auditor

Aston Carter Staffing and Services Remote

October 2021 to January 2024

Focus on conducting product audits through effective utilization of Google Sheets. Develop entry-level skills in SQL and Tableau for data analysis, visualization, and cleansing. Executive Assistant

Cal-Cert Company Remote

January 2021 to October 2021

Facilitated efficient workflow and enhanced productivity by providing administrative support to the Vice President. Assisted the accounting department in completing financial records, expense reports, and invoice processing. Completed training in HubSpot to assist with customer relationship management. Pursued training and utilized Adobe online programs to assist with advertising and document revisions.

• Played a crucial part in recruitment, from posting job vacancies to screening potential candidates.

• Demonstrated adaptability and flexibility in remote work, swiftly adjusting to changing priorities and maintaining effectiveness in a dynamic environment.

• Completed training in Paylocity and researched abilities in regard to services offered, presenting critical findings to VP for review and contemplation of changes.

Data Entry Specialist

Information Services Review Calabasas, CA

January 2018 to October 2020

Facilitated inspection coordination as a primary liaison between insured individuals and inspectors while effectively maintaining insurance inspection documents. Managed high-volume incoming calls and delivered exceptional customer service to insured individuals and agents. Offered assistance and resolution for inquiries from staff, insured individuals, and agents on records and files.

• Exhibited a consistent track record of exceeding the company's standards in various key performance areas. Showcased keen attention to detail to ensure task completion with high accuracy, minimizing errors and enhancing overall quality.

• Maintained exemplary attendance, showing reliability and commitment to responsibilities and setting a positive example for peers.

• Demonstrated flexibility and people management in communications with stakeholders at all levels of inspection process.

Virtual Assistant

Self Employed Canby, OR

January 2012 to December 2018

Provided remote administrative support by collaborating with real estate agents, call centers, and marketing teams. Optimized workflow and time management by overseeing calendars and prioritizing meeting requests for senior leadership. Enabled informed decision-making by executing data processing tasks and generating ad-hoc reports. Conducted inbound and outbound calling as part of various business processes and client interactions.

• Played a pivotal role in organization events, overseeing critical aspects such as selecting the appropriate venue, arranging catering services, and scheduling meetings. Ensured meticulous event planning and execution, resulting in successful, memorable events for all attendees.

• Partnered with executive marketers to develop and implement effective promotional and e-marketing campaigns, brainstorm creative ideas, design campaign strategies, and utilize various digital marketing tools to enhance enterprise clients' digital presence and marketing efforts.

• Played a crucial role in ensuring campaign alignment with client's needs and goals, maximizing reach and impact in the digital space.

• Led comprehensive research to gather contact information for various companies related to communication and outreach efforts. Leveraged multiple sources and tools to compile accurate, up-to-date contact details, facilitating outreach activities, such as marketing campaigns, partnership proposals, and networking opportunities. Acted as a core member in expanding the company’s network and enhancing the ability to connect with potential clients and partners

Education

High school diploma or GED

South Albany High School Albany, OR

1982

Business (Associate's degree)

OSU Corvallis, OR

Skills

Auditing Customer Engagement Email Marketing Content Development Administrative & Executive Support Phone etiquette Customer Relationship Management Communication skills Team Leadership Basic math Sales Performance Tracking MS Office Programs, Google sheets Cross-Functional Collaboration Client Relationship Management Documentation & Reporting Customer service Data Analysis Customer Service & Sales CRM Software Google Docs Creative Problem Solving Content creation

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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